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Electrical System
03/23/2017
TL* THE CONTACT OWNED A 2006 CHEVROLET SUBURBAN 1500. AFTER THE VEHICLE WAS DRIVEN AND PARKED, IT CAUGHT ON FIRE. THE FIRE DEPARTMENT WAS NOTIFIED AND WAS ABLE TO EXTINGUISH THE FIRE. A FIRE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND DEEMED DESTROYED. THE VEHICLE WAS TOWED TO A PERSONAL STORAGE LOT. THE DEALER WAS NOT CONTACTED. THE CONTACT STATED THAT THE MANUFACTURER INSPECTED THE CAUSE OF THE FIRE TWICE AND REQUESTED TO INSPECT IT A THIRD TIME. THE INVESTIGATOR CHECKED THE FUSE BOX AND THE HVAC ELECTRICAL SYSTEM; HOWEVER, A DETERMINATION HAD NOT BEEN MADE. THE CONTACT WAS CONCERNED THAT THE MANUFACTURER WOULD NOT BE FORTHCOMING WITH THE CAUSE OF THE FIRE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.
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Unknown Or Other
06/01/2017
THE REAR LOCK ACTUATOR BECAME FAULTY AND WAS REPLACED 6/13. JUST SHORT OF 4YRS,THE ACTUATOR BECAME FAULTY AGAIN IN 6/1/17. THE DEALER WAS CONTACTED AN WAS TOLD SORRY, THE WARRANTY (1YR) HAD EXPIRED. 2 THINGS ARE THE PROBLEM WITH THIS ACTUATOR. BECAUSE THE BACKHATCH IS KEYLESS AND HAS NO RELEASE FROM THE INSIDE, THIS POSES AS A SAFETY RISK IF TRAPPED INSIDE THE VEHICLE. THERE ARE OTHER NUMEROUS SIMILAR COMPLAINTS FOR THE ACTUATOR BECOMING FAULTY WITHIN A SHORT PERIOD OF TIME, COSTING $700+ TO REPLACE.
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Steering, suspension, wheels
05/06/2015
TL* THE CONTACT OWNS A 2006 CHEVROLET SUBURBAN. WHILE MAKING A LEFT TURN, A LOUD CLUNKING NOISE WAS HEARD COMING FROM THE REAR PASSENGER SIDE OF THE VEHICLE. THE CONTACT CALLED THE DEALER, WOOD CHEVROLET AT (814) 344-8250, AND WAS INFORMED THAT THEY NEVER HEARD OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 55,000.
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Air Bags
05/02/2016
TAKATA RECALL. WHAT IS A TIMELY MANNER EXPECTED FOR A RESOLUTION FOR MY RECALL? I RECEIVED A RECALL LETTER ON MY PASSENGER AIR BAG DATED MAY 2016 AND I NOW SEE THAT GM HAS BEEN GIVEN UNTIL AUGUST 2017 TO RESOLVE THE RECALL (15 MONTHS OF LITIGATION). IN THE MEAN TIME I CANNOT TRADE IN OR SELL THAT VEHICLE. GM SAYS WAIT UNTIL AUGUST 2017 FOR THE RESOLUTION. THE GM REPRESENTATIVE SAID I PROMISE IT IS SAFE TO DRIVE AND I SAID IT DOESN'T ALLOW THE TRADE BECAUSE DEALERS WONT TAKE IT WITH AN OUTSTANDING RECALL NOT REPAIRED. I AM CONCERNED ABOUT MINE AND MY FAMILY'S SAFETY AND WOULD APPRECIATE THE OPPORTUNITY TO BETTER UNDERSTAND WHY THE GM REPRESENTATIVE HAS TELL ME IT IS ABSOLUTELY SAFE AND WE HAVE HAD ZERO ACCIDENTS FROM IT. PLEASE HELP ME UNDERSTAND WHAT IS A TIMELY MANNER FOR GM TO RESOLVE A RECALL SENT TO ME BY THEM.
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Service Brakes
12/09/2016
WHILE TOWING THE FAMILY BOAT ON SECONDARY ROADWAYS, I ATTEMPTED TO STOP IN HEAVY TRAFFIC, WHEN I PRESSED ON THE BRAKE PEDAL IT WENT COMPLETELY TO THE FLOOR AND BOTH THE TRUCK AND BOAT CONTINUED ROLLING TOWARDS STOPPED TRAFFIC. I WAS ONLY ABLE TO STOP THE VEHICLE BY MANUALLY OPERATING THE PARKING BRAKE. HAD I NOT HAD THE PRESENCE OF MIND TO UTILIZE THE PARKING BRAKE I WOULD HAVE COLLIDED WITH THE TRAFFIC STOPPED IN FRONT OF ME. UPON INSPECTION I NOTICED A LARGE MOUNT OF BRAKE FLUID UNDER THE DRIVER'S SIDE FRONT WHEEL. I TRANSPORTED THE VEHICLE TO MY SERVICE STATION WHERE THEY PLACED IT ON A LIFT AND SHOWED ME THE EXTENSIVE CORROSION ON ALL OF THE BRAKE LINES AND TRANSMISSION COOLING LINES. THE LINE WHICH HAD FAILED RESULTED IN NO BRAKING CAPABILITIES WHATSOEVER. THERE IS NOT ONE SERVICEABLE BRAKE LINE LEFT ON THE VEHICLE. THE VEHICLE HAS 75K MILES ON IT AND IS IMMACULATE BOTH INSIDE AND OUT AND HAS BEEN REGULARLY SERVICED. THE BRAKE FAILURE RESULTING IN A TOTAL LOSS OF BRAKES, CAME WIT...
