2021 Cadillac CT5 Complaints

The Cadillac CT5 door handles are operated via a button instead of a typical pull style handle. The buttons fail regularly meaning you cannot open the specific door(s) where the button has failed. With small children in the car when this fails it poses a severe health and safety risk. There needs to be a recall issued for this well known and documented problem.

I am filing a formal safety complaint against General Motors (GM) regarding an unresolved transmission safety hazard on my 2021 Cadillac CT5 550T. This vehicle is included under NHTSA Campaign Number 25V148000 for an internal transmission control valve failure that can cause sudden, dangerous wheel lock-up while driving. My vehicle is currently experiencing an active, catastrophic failure of the transmission valve body. The vehicle has completely lost its reverse gear, shifts harshly, and exhibits Diagnostic Trouble Codes P0776 (Pressure Control Solenoid B Performance/Stuck Off) and P0700 (Transmission Control System Malfunction). These active fault codes and physical mechanical symptoms explicitly confirm a dangerous loss of hydraulic pressure directly resulting from the exact internal valve wear described in the federal recall. General Motors has issued Special Coverage Bulletin N242480631 to extend the warranty coverage on the physical transmission control valve body assembly to 15...

I have experienced a serious and recurring safety issue with the door handles on my Cadillac CT5 vehicles. The exterior door handles have stopped working, preventing the doors from being opened normally. On one occasion, I was trying to get my child out of the back seat when the rear door handle failed and would not open. Because the child safety lock was engaged, my child was also unable to open the door from the inside. I had to climb through the vehicle and use another door to get my child out. This situation is especially concerning because, in an emergency such as a collision, fire, or other situation requiring immediate evacuation, a malfunctioning door handle combined with the child safety lock could prevent a child from exiting the vehicle and could significantly delay a parent or caregiver from getting them out. I have two Cadillac CT5 vehicles, and this same issue has occurred on both vehicles. I have also been told by Cadillac dealers that the door-handle failure is a know...

The exterior door handles on my 2021 Cadillac CT5 have experienced the same intermittent failure. The handles initially work intermittently and then become unable to release the door. The button on the inside of the door handle doesn't respond when pushed and that is the only way to get in the car without rolling the windows down or using the emergency key. I've seen many other forum posts about this so it seems to be a widespread issue across other models with the same electric door opener mechanism. This creates a serious safety concern for me because occupants may be unable to enter the vehicle normally, and emergency responders may be unable to access occupants through the affected doors. This appears to be a systemic defect affecting multiple CT5 vehicles, rather than an isolated component failure.

Both front doors will no longer open from the outside. The button on the inside of the door handle doesn't respond when pushed and that is the only way to get in the car without rolling the windows down or using the emergency key. I've seen many other forum posts about this so it seems to be a pretty widespread issue across other models with the same electric door opener mechanism.