2001 Cadillac Catera Complaints

THE PURPOSE OF THIS MEMO IS TO REQUEST NHTSA TO EVALUATE AND TAKE APPROPRIATE ACTION TO HAVE THE MANUFACTURER CORRECT DESIGN DEFECT IN THE HOT WATER VALVE OF THE 2001 CADILLAC CATERA COOLING SYSTEM. *AK RECENTLY THE HOT WATER VALVE, FP NUMBER 90566947, IN THE COOLING SYSTEM OF MY 2001 CATERA FAILED FOR THE SECOND TIME. THE FIRST FAILURE OCCURRED IN 2005 WITH LESS THAN 50,000 MILES ON THE CAR AND WAS REPAIRED UNDER WARRANTY. THE SECOND FAILURE OCCURRED LAST MONTH WITH LESS THAN 75,000 MILES ON THE CAR AND WAS REPAIRED AT MY EXPENSE. BOTH REPAIRS WERE PERFORMED BY VAL WARD CADILLAC, FORT MYERS, FLORIDA, WHERE I PURCHASED THE VEHICLE. I HAVE OWNED MANY CARS, INCLUDING FOUR GENERAL MOTORS (GM) CARS, AND THIS COOLING SYSTEM PROBLEM HAS NEVER OCCURRED ON ANY OF THEM. ON JUNE 5, 2007 I SENT A LETTER TO GM ASKING THAT THEY ISSUE A RECALL OF THE 2001 CATERA TO CORRECT THIS DESIGN DEFECT. I WAS ADVISED, VIA A TELEPHONE CALL FROM MS. JOLENE BLAZUKIEWICZ, IN THEIR EXECUTIVE OFFICE,...

TL*- WHILE DRIVING THE 2001 CADILLAC CATERA WITH 76000 MILES FAILURE FOR 15 MILES HE TURNED THE SEAT HEATER ON. THE CONTACT HAD BEEN DRIVING FOR A HALF HOUR WHEN HE TURNED THE SEAT HEATER OFF BECAUSE IT FELT HOT AND HE SMELLED SOMETHING BURNING. THE CONTACT STOPPED THE VEHICLE AND NOTICED THE BACK OF THE PASSENGER'S COAT WAS BURNED, AND THAT THERE WAS A HOLE IN THE BACK. THE FRONT PASSENGER SEAT HAD A BLACK BURN MARK IN THE MIDDLE OF THE SEAT, NEAR THE DOOR. THE VEHICLE WAS TAKEN TO THE DEALER, BUT IT HAD NOT BEEN DIAGNOSED. THE CURRENT MILEAGE WAS 76882. *AK

PURCHASED 2001 CATERA NEW FROM SIOUX FALLS CAD., SIOUX FALLS, SD. WITH LESS THAN 12,000 MILES ON CAR, TIRES WERE COMPLETELY WORN. CAD. REPLACED TIRES, ALIGNED THE WHEELS WHICH WERE WITHIN CAD. GUIDE. WITH LESS THAN 15,000 MILES ON THE REPLACED TIRES, TIRES WERE IRREGULARLY WORN OUT, REPLACED AT HAMIL MOTORS OF SHELDON, IA. WHICH I PAID FOR. CAR ALIGNED AND ALIGNMENT WAS WITHIN CAD. GUIDE. BOTH ALIGNMENTS WERE COMPLETED BY CAD. DEALERS. REPLACED TIRES WORE OUT WITHIN 15,000 MILES AND WERE REPLACED BY ME FROM OK ONE STOP IN HOSPERS, IA. CAR TAKEN TO SIOUX FALLS CAD FOR ANOTHER ALIGNMENT WHICH WAS WITHIN CAD. GUIDE. WITH LESS THAN 10,000 MILES TIRES WERE AGAIN IRREGULARLY WORN, REPLACED AT MORGAN TIRE CO. AND WITH LESS THAN 15,000 MILES BLOWOUT WHILE MY WIFE WAS DRIVING CAUSING MUCH EMOTIONAL STRESS FOR MY WIFE. TIRES REPLACED AT MORGAN TIRE, ALIGNMENT COMPLETED WITH MORGAN CALLING CAD FOR CORRECTION. STATED THAT IT WAS A DESIGN FLAW IN THE CATERA AND NOTHING COULD BE DONE TO CO...

ON 8/20/05, I HAVE FILED A COMPLAINT (FILE # 1-357-445-124) WITH CADILLAC CUSTOMER RELATIONS, IN ORDER TO REQUEST FULL REIMBURSEMENT FOR REPAIR OF TWO SAFETY-RELATED ISSUES AND ONE SERVICE-RELATED ISSUE THAT HAVE COME TO MY KNOWLEDGE RECENTLY. I BELIEVE THESE ISSUES DID NOT HAPPENED OVERNIGHT AND HAVE BEEN DEVELOPING PRIOR TO THE EXPIRING OF THE WARRANTY IN DECEMBER 2004. CAR HAS ONLY 35K MILES AND IS DRIVEN AVG OF 4K MILES PER YEAR. COMPLAINT IS AS FOLLOWS: 1) DEFECTIVE ORIGINAL FACTORY CHROME RIMS: AS PER TIRES PLUS AND LINDSAY CADILLAC SERVICE SHOP TECHNICIANS, THE CHROME IS PEELING FROM INSIDE RIM, CAUSING TIRES TO CONSTANTLY LOSE AIR (DEFLATE), WHICH AT ANY TIME MAY BE A HAZARD TO MY SAFETY, AS WELL AS FOR OTHER PASSENGERS). I HAVE ASKED CADILLAC TO REPAIR/REPLACE 4 RIMS; 2) DEFECTIVE CAR JACK: ALTHOUGH NOT PREVIOUSLY USED, ON 8/19/05 THE NEW JACK SLID AND BENDED WHEN I USED IT ACCORDING TO INSTRUCTIONS TO REPLACE A FLAT TIRE, ALMOST CAUSING PERSONAL INJURY AND CAR DAMAGE)....

MY VEHICLE'S SPORT SHIFTING INDICATOR LIGHT CAME ON ABOUT A WEEK BEFORE THE TRANSMISSION FAILURE. MY CAR WOULD REFUSE TO SHIFT OUT OF FIRST GEAR UNTIL I DROVE IT FOR A FEW MILES AND/OR TURNED THE CAR OFF AND RESTARTED IT. I WAS IN A LOCAL TOWN WHEN THE FRONT END STARTED TO SHUDDER AND MAKE NOISE. I TOOK IT TO A AUTO TRANSMISSION SHOP WHO STATED THE SENDING UNIT FOR THE FLUID FAILED AND IT HAD BURNED OUT THE FIRST GEAR. HE STATED THAT THIS WAS MOST LIKELY A MANUFACTURE DEFECT. I CONTACTED GM HEADQUARTERS AND WAS REFUSED ANY HELP IN FIXING THE ISSUE OR RESOLVING THE ISSUE. THEY STATED THAT THE PROBLEM WAS BECAUSE IT HAD NOT HAD A SUFFICIENT HISTORY WITH GM DEALERSHIPS GETTING MAINTENANCE, AND THAT I WAS THE THIRD OWNER. KEEP IN MIND, THIS TRANSMISSION WENT OUT AFTER MY OWNING THE VEHICLE FOR ONLY 9 MOS, PAID 14,000.00 FOR THE CAR AND ONLY HAS 73,000 MILES ON IT. I NOW AM UNABLE TO DRIVE MY CAR UNTIL IT IS FIXED, WHICH I AM QUOTED 1500.00 FOR A REBUILD AND A YEAR WARRANTY THAT I C...