-
Engine
02/19/2016
TL* THE CONTACT OWNS A 1999 BUICK REGAL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
-
Engine
04/01/2016
I TALKED TO TWO DIFFERENT LADIES AT RED LION CHEVY ABOUT A RECALL ON MY CAR. I ASKED FOR A RENTAL TO BE PROVIDED AND BOTH LADIES SAID THEY WOULD GIVE ME A RENTAL AT NO COST SINCE I WOULD BE DROPPING THE CAR OFF, THEY DIDNT KNOW IF THEY WOULD GET TO IT RIGHT AWAY AND THAT IT COULD TAKE UP TO 3 HRS. REASON I TALKED TO 2 LADIES, FIRST APPOINTMENT GOT CANCEL, 2ND I FORGOT ABOUT AND 3RD WAS TODAY WHICH I WENT IN. KEVIN CHECKED ME IN AND I ASKED ABOUT THE RENTAL AND IT WAS NOT IN THE SYSTEM. SO HE ASKED MATT. MATT REFUSED THE RENTAL, KEVIN EVEN TRIED TO EXPLAIN TO MATT, BUT MATT DIDNT WANT TO LSTEN, JUST SAID NO WE DONT GIVE OUT RENTALS, AND SAID SORRY I WAS TOLD WRONG AND WALKED AWAY. VERY RUDE. I AM A VERY BUSY PERSON AND DONT HAVE TIME TO WAIT HOUR(S) ON A REPAIR. THEY SAID THEY WOULD HAVE A RENTAL WAITING ON ME AT NO COST, AND THEY LIED ABOUT IT. THIS IS DISHONEST. THEY WASTED MY TIME AND GAS. I LEFT THE LYING DEALERSHIP AND WENT HOME WITH THE RECALL NOT FIXED. AS FAR AS I AM CONCERN, SI...
-
Engine And Engine Cooling, engine
02/10/2016
TL* THE CONTACT OWNS A 1999 BUICK REGAL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING). THE DEALER INDICATED THAT THEY DID NOT HAVE THE TOOLS AND PARTS TO REPAIR THE VEHICLE FOR AN EXTENDED PERIOD OF TIME. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS UNABLE TO DETERMINE WHEN THE PART WOULD BE SUPPLIED TO THE DEALER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 05/26/16*LJ *TR
-
Engine
03/02/2016
TL* THE CONTACT OWNS A 1999 BUICK REGAL. WHEN THE ENGINE WAS IN OPERATION, SMOKE APPEARED THROUGH THE AIR VENTS. THE SMOKE CAUSED THE CONTACT TO BECOME DIZZY. IN ADDITION, THE VEHICLE WAS LOSING OIL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000. PARTS DISTRIBUTION DISCONNECT.
-
Engine And Engine Cooling
12/01/2015
1999 BUICK REGAL. CONSUMER WRITES IN REGARDS TO PARTS NOT AVAILABLE TO REPAIR EXHAUST MANIFOLD RECALL NOTICE. *SMD