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Engine
12/02/2019
TL* THE CONTACT OWNS A 2015 BMW X6. WHILE DRIVING 60 MPH, THE VEHICLE JERKED, LOST POWER, AND THE DRIVE TRAIN MALFUNCTION WARNING INDICATOR ILLUMINATED. THE CONTACT VEERED TO THE SHOULDER OF THE ROAD AND MANAGED TO DRIVE AT LOW SPEEDS TO PARK AVE BMW (216 NJ-17, ROCHELLE PARK, NJ 07662, (201) 843-7900). THE DEALER DIAGNOSED THAT THE CRANK SHAFT FRACTURED AND THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT'S INSURANCE COMPANY HAD THE VEHICLE TOWED TO AN INDEPENDENT MECHANIC FOR A SECOND DIAGNOSTIC TEST. THE MECHANIC CONFIRMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS CURRENTLY BEING REPAIRED UNDER WARRANTY. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000.
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Service Brakes
09/13/2018
TL* THE CONTACT OWNS A 2015 BMW X6. THE CONTACT STATED THAT THE BRAKES WERE FAULTY. THE CONTACT ALSO STATED THAT THE TREAD ON THE BRAKES WERE ALMOST GONE BECAUSE THEY MADE A GRINDING SOUND WHEN ATTEMPTING TO STOP THE VEHICLE. THE CONTACT CALLED BMW OF FORT WALTON BEACH (1000 N BEAL PKWY NW, FORT WALTON BEACH, FL 32547, (850) 863-8352) WHERE IT WAS DIAGNOSED THAT NEW REAR AND FRONT BRAKES WERE NEEDED. THE CONTACT INSTALLED THE REAR BRAKES INDEPENDENTLY; HOWEVER, THE FRONT BRAKES WERE NOT INSTALLED. THE VEHICLE WAS PARTIALLY REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND NO ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 33,000.
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Electronic Stability Control (esc), service Brakes
01/06/2019
I WAS DRIVING HWY 80 THE TRACTION CONTROL MALFUNCTION LIGHT CAME ON AND IN A SPLIT SECOND I LOST CONTROL OF VEHICLE. I STARTED TO SKID TOWARD WALL DIVIDERS AND QUICKLY BRAKED. THEN THE BRAKES LOCKED UP CAUSING ME TO CRASH ON TO THE DIVIDED. THIS VEHICLE WAS PURCHASED WITH ANTI LOCK BRAKES. THIS WAS DEFINITELY A BMW MALFUNCTION!
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Visibility/wiper
05/12/2018
MY SUNROOF EXPLODED WHILE DRIVING ON THE HWY 69 IN HOUSTON, TX. IT WAS A CLEAR SUNNY DAY. NO HEAVY DUTY VEHICLES WERE AROUND ME, NOR DID ANYTHING HIT MY SUNROOF. IT EXPLODED FROM INSIDE OUT. I THOUGHT SOMEONE HAD FIRED A GUN BECAUSE THAT'S WHAT IT SOUNDED LIKE. I HAD TO CALL FOR ASSISTANCE BECAUSE I WAS TO FRANTIC TO DRIVE OR DO ANYTHING. I AM SO NERVOUS TO DRIVE THAT VEHICLE. IT WAS A BLESSING I DIDN'T HIT ANOTHER VEHICLE. THEY WANT ME TO PAY THOUSANDS OF DOLLARS OUT OF MY POCKET OR FILE THE REPAIRS ON MY INSURANCE, BMW NEED TO TAKE RESPONSIBILITY..