2018 Bmw X5 Complaints

The contact owns a 2018 BMW X5. The contact stated that after restarting the vehicle, while driving approximately 10 MPH, there was black smoke coming from the exhaust pipes. The vehicle was taken to an independent mechanic who diagnosed that the EGR cooler and intake manifold had failed and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 18V755000 (ENGINE AND ENGINE COOLING). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 73,000.

The contact owns a 2018 BMW X5. The contact stated that a low coolant message was displayed on the instrument panel while driving at various speeds. The vehicle was initially taken to a dealer where an oil change was performed, and the contact was informed that there were no other defects found with the vehicle. The contact stated that the failure returned a week after the oil change and the vehicle was then taken to an independent mechanic. The mechanic informed the contact that the intake manifold was cracked and that the EGR valve cooler was defective, and that both parts needed to be replaced. The mechanic replaced the intake manifold and the EGR cooler and informed the contact that there was an unknown recall on the vehicle for the defect. The manufacturer was notified of the failure; however, the contact was denied a reimbursement request. The contact was informed that the vehicle was not under recall. The failure mileage was 83,429.

The windshield wiper fluid reservoir failed and leaked out all the fluid at 6.5 years/34,000 miles. Without wiper fluid I am unable to clean the windshield which is a visibility safety issue. The car is currently at the dealer waiting for a repair part.

The contact owns a 2018 BMW X5. The contact stated that while the vehicle was parked, there was an abnormal sound coming from the engine compartment. The check engine warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed that the thermostat was stuck opened, causing the check engine warning light to illuminate and the transmission oil coolant heat exchanger to be damaged by the thermostat failure. The contact was advised that the thermostat and coolant pump needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 74,000.

Driving my BMWX5 on 11/5/2024 on an open road with my dog, I heard an unusual loud thump. Since there were no warning lights before or after the thump, I continued until it was convenient to stop. While I continued, I heard light noises on top of my roof. I did not go under any overpasses. When I stopped and pulled back the cover of my sun roof, I was aghast to see a large gaping hole and total shatter of my sunroof! Had I not had my sunroof cover closed, all the glass would have rained down on my and my dog. Also had it rained down on me, not knowing how I would have reacted, I might have caused an accident, particularly had my driving been impaired. I took pictures of the shattered sun roof. I also took a picture of the odometer. I had 49,075 miles on my vehicle that day. That day I took my vehicle to a BMW Collision Center, which is right beside the Dealership. The total shatter obviously was confirmed. A part has been ordered and the vehicle will be taken in next week for...