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Engine And Engine Cooling
06/16/2025
The contact owns a 2009 BMW X5. The contact stated while driving at an undisclosed speed, several unknown warning lights illuminated, and the engine seized. The vehicle failed to restart. The vehicle was towed to an independent mechanic who was a certified BMW mechanic, where it was diagnosed with VANOS bolts failure. The contact was informed that the VANOS bolts needed to be replaced. The vehicle was not repaired. The dealer was made aware of the failure but provided no assistance. The contact referenced NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling); however, the VIN was not included in the recall. In addition, the contact stated that the dealer confirmed the failure and declined to perform a diagnostic test due to the age of the vehicle. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 175,000.
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Engine And Engine Cooling
06/03/2024
The contact owns a 2009 BMW X5. The contact stated that after pulling into a parking space there was white smoke coming from underneath the hood of the vehicle and the engine started overheating. The contact added coolant immediately. There were no warning lights illuminated. The failure had occurred twice. The vehicle was taken to a certified mechanic who diagnosed that the water pump, thermostat, and heater hoses had failed and needed to be replaced. The vehicle was repaired. The contact stated that the coolant had leaked out and the engine started overheating. The contact added more coolant to the coolant reservoir; however, the failure recurred 20 miles later. After parking the vehicle, the contact became aware that oil was leaking underneath the vehicle. The vehicle had not been returned to the mechanic. The vehicle had not been taken to the dealer. The manufacturer was informed of the failure however, the VIN was not included in a recall. The manufacturer referred the contact to...
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Air Bags, seats
01/10/2024
Front Passenger occupant seat sensor failure warning code oc3
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Electrical System, engine, fuel/propulsion System
07/29/2022
Crank no start scanner saying it is in 3rd gear not park.
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Fuel System, Gasoline
06/06/2023
The contact’s son owns a 2009 BMW X5. The contact stated that while driving at approximately 30 MPH, the vehicle stalled. The contact was able to veer the vehicle off the road. No warning light was illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the fuel pump module failed and needed to be replaced. The contact was then informed by the mechanic of NHTSA Campaign Number: 16V746000 (Fuel System, Gasoline). The dealer was notified of the failure and confirmed that the VIN was included in the NHTSA Campaign Number 16V746000 (Fuel System, Gasoline). The vehicle was then towed to the dealer where the contact was informed that the VIN was included NHTSA Campaign Number: 22V119000 (Engine and Engine Cooling) but not the recall related to the failure. The vehicle had not been repaired. The manufacturer was notified of the failure and confirmed that the VIN was not included in the recall and advised the contact to call the NHTSA Hotline. The failure mile...