2014 Bmw 328i Complaints

The contact owned a 2014 BMW 328I. The contact stated while the vehicle was parked, the vehicle stalled after overheating the previous day. The contact stated that an unknown warning light was illuminated. The vehicle was towed to a dealer, where it was diagnosed that the valvetronic system needed to be replaced; while the vehicle remained at the dealer awaiting repairs, the contact was notified that the vehicle had sustained thermal damage over the weekend, caught fire, and burned completely, leaving only the frame. The vehicle was unoccupied during the fire. A police and fire department report was filed. The manufacturer was notified of the failure. The contact was later notified that the VIN was included in NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM). The failure mileage approximately 100,000.

I was driving in the highway at 65MPH, I heard an audible tone. I looked at speedometer and had a message to to press unlock button to switch gears. Then my engine light came on and was steady. My car went into neutral while driving at 65 mph. Thank god I was able to pull to side. I tried to put back into drive or reverse and no response. It did allow me place in park. It would not start. I had it towed to a BMW service center and they said my engine failed internally.. while driving.

So, the N20 2.0L motors are known to have prematurely failing plastic chain guides and a weak hydraulic tensioner, leading to whine, rattles, and potential engine failure. BMW improved the issue in the 2015 or newer models which have more robust timing chain guides and Tensioners. The fix involves replacing the entire timing chain assembly (guides, chain, tensioner) with updated, more durable parts and cleaning the oil pump/pan of debris. Which the 2015 and newer models have this fix. 2014 and older models with the N20 suffer from failing parts due to a design flaw. Since the The BMW N20 engine (2012–early 2015 328i) does suffer from premature timing chain guide failure, leading to oil pump failure and catastrophic engine failure. There should be a recall with these older models. And there should be a fix for them. BMW design this motor and the only remedy the issue in the newer models 2015 or newer. So anyone that doesn't have a 2015. Their N20 is basically a ticking time bomb.

Vehicle is under Recall 24V-608 for a fire risk. The vehicle has suffered the exact failure described (Overheating, Limp Mode, and Smoke/Thermal Event). Dealership (BMW of Pleasant Grove Utah) is refusing to replace the failed water pump, offering only a 'protective shield' which does not fix the current failure. This is a failure to provide a free and effective remedy for a known safety defect. A code was discovered when the senior advisor at this location ran the scanner, and displayed a "coolant pump switch-off due to locking" which the senior advisor tried to deflect as a physical object blocking the pump or some other mysterious issue. The issue was confirmed at a reputable maintenance shop earlier in the day before towing to BMW dealership. The senior advisor at BMW of Pleasant Grove is attempting to put me back in the road in a high safety risk vehicle.

The contact owns a 2014 BMW 328I. The contact stated that while attempting to register the vehicle in the State of California, the contact was made aware that the VIN was included in NHTSA Campaign Number: 24V608000(Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The dealer informed the contact that the vehicle could not be registered until the recall had been serviced. The manufacturer was made aware of the issue and confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.