2014 Audi Q5 Complaints

The contact owns a 2014 Audi Q5. The contact stated that while driving at an undisclosed speed, there was an abnormal fuel odor inside the vehicle. The contact stated that while exiting the vehicle, the fuel odor was also outside the vehicle. No warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with a leaking fuel pump. The contact was informed of NHTSA Campaign Number: 17V298000 (Fuel System, Gasoline). The dealer was made aware of the failure, and the contact was informed that the recall repair was performed in 2017. The contact was informed that a protective film was applied during the recall repair. The manufacturer was made aware of the failure but provided no assistance. The contact was informed that the recall repair had a one-year warranty. The failure mileage was approximately 108,000.

I am filing a safety complaint regarding a progressive engine defect. Beginning as early as 2019 (approximately 84,000 miles), I repeatedly reported excessive oil consumption and related engine concerns to authorized Audi dealerships. These complaints continued over several years. At no point was I informed that these symptoms could be associated with a known defect pattern or progressive engine failure. The condition has now escalated to a severe engine malfunction. The vehicle began exhibiting engine misfires, flashing check engine light, EPC warning, and unstable operation. The dealership confirmed misfire fault codes and oil contamination affecting the ignition system. Engine replacement was initially recommended. Excessive oil consumption leading to internal contamination and misfires presents a significant safety hazard. Loss of engine power or sudden failure while driving can create dangerous conditions, particularly at highway speeds or in traffic. Despite the long history...

Vehicle rear subframe comes with plastic covers that trap road salt and cause severe corrosion. Issue only presents itself when plastic covers are removed, revealing rust/corrosion and lost material, and a risk of the subframe to split resulting in lost of vehicle control on the road. This was found as a preventative action due to reports from other car owners and is confirmed by Audi Dealers as a common issue. Labor and parts estimate around $6000 (including $2000 in parts)

On Tuesday, September 2nd, I was in a car accident on the freeway. A car jump out in front of me and did not go quickly enough, I hit my breaks, but still hit them going around 55-60 MPH. When the impact occurred, my car turned itself off and I saw smoke coming out of the dash / center area of the car. I was able to start my car and get it off of the freeway safely. My airbag did not deploy, and it appeared the charge went off. The airbag light is now illuminated on the dash. There are no open recalls on my car, and I am truly concerned there is an issue with the airbags and do not want anyone else to get hurt if their airbags do not go off. I spoke with the local dealership on Friday, and they recommended that I reach out directly to Audi. I contacted Audi, answered all of their questions, sent photos and the police report. This is the response I received from them today, 9/22: "Our engineer has completed the review of all the documentation you provided. Here is his asses...

The rear subframe of my Audi Q5 has extensive rot and holes per an inspection done and deemed unsafe to drive. However I’ve only had the car about 3 years. To fix this will cost me around $5800.00.