2012 Volvo XC70 Complaints

TL* THE CONTACT OWNS A 2012 VOLVO XC70. WHILE THE CONTACT WAS DRIVING IN THE RAIN, WATER WAS ENTERING THE VEHICLE. THE CONTACT DISCOVERED THE WINDSCREEN FAILED AND CAUSED THE FRONT WINDSHIELD TO BECOME UNSECURED. THE VEHICLE WAS TAKEN TO VOLVO OF MONTEREY IN SEASIDE, CA WHERE IT WAS DIAGNOSED THAT THE WINDOW SEAL WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 63,000.

TL* THE CONTACT OWNS A 2012 VOLVO XC70. WHILE DRIVING 30 MPH AND APPROACHING A STOP LIGHT, THE CONTACT HEARD A LOUD ABNORMAL NOISE BEFORE SHE DEPRESSED THE BRAKE PEDAL AND THE VEHICLE FAILED TO STOP. THE CONTACT STATED THAT THE VEHICLE SLOWED DOWN A BIT, BUT CONTINUED TO MOVE FORWARD. THE CONTACT HAD TO DEPRESS THE BRAKE PEDAL TO THE FLOORBOARD TO STOP THE VEHICLE. THE VEHICLE WAS TOWED TO VOLVO CARS SILVER SPRING (LOCATED AT 3121 AUTOMOBILE BLVD, SILVER SPRING, MD 20904, (301) 890-6200) WHERE IT WAS DIAGNOSED THAT BOTH REAR BRAKE ROTORS AND BOTH REAR CALIPERS WERE NOT THE CORRECT PARTS FOR THE VEHICLE. IN FEBRUARY OF 2019, THE VEHICLE WAS TAKEN TO NATIONAL TIRE AND BATTERY TO HAVE THE PARTS REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 131,898.

I NOTICED WATER INTRUSION WHILE VIA THE TOP DRIVER SIDE EDGE OF THE WINDSHIELD DURING A HEAVY RAIN. AT STOP AND UPON INVESTIGATION I NOTICED WHEN APPLYING PRESSURE TO THE UNDERSIDE OF THE WINDSHIELD THE WINDSHIELD WAS SEPARATING FROM THE FRAME ALONG THE TOP OF THE WINDSHIELD. IN DISCUSSING THIS PROBLEM WITH A AUTO GLASS REPLACEMENT SPECIALIST (GLASSDOCTORS) THEY INFORMED ME THAT THEY BEEN FIXING MANY OF THESE ISSUES FOR THE LOCAL VOLVO DEALERSHIP. THE CONCERN FROM A SAFETY STANDPOINT IS THE INTEGRITY OF THE WINDSHIELD IN THE EVENT OF A FRONT END COLLISION. IT SEEMS THAT VOLVO IS NOT INDICATING A RECALL FOR THIS PROBLEM. I QUICK INVESTIGATION OF THE INTERNET INDICATES THAT IT IS A GROWING PROBLEM.

WATER STREAKING WAS NOTICED ON THE INSIDE OF THE WINDSHIELD IN FRONT OF THE DRIVER'S SEAT. WE CLEANED THE WINDOW IN CASE THE STREAK WAS LEFT FROM A PREVIOUS CLEANING. DURING A RAINSTORM A FRESH DRIP OF WATER WAS MOVING DOWN THE INSIDE OF THE WINDSHIELD. I RESEARCHED THE PROBLEM AND SAW THAT THERE ARE ISSUES WITH THE BONDING OF WINDSHIELDS ON VOLVO CARS SO I PUSHED ON THE WINDOW LIGHTLY FROM THE INSIDE AND SAW THE WINDSHIELD MOVE ABOUT 1/16 INCH ON BOTH SIDES. THERE WAS LITTLE RESISTANCE TO MOVEMENT. THE CAR IS EQUIPPED WITH SENSORS MOUNTED TO THE WINDSHIELD WHICH SERVE TO MAINTAIN FOLLOWING DISTANCE TO OTHER VEHICLES AND ALSO ACT AS SAFETY DEVICES TO AVOID COLLISIONS WITH VEHICLES AND PEDESTRIANS. THIS IS A SAFETY ISSUE SINCE THE AIRBAG PUSHES AGAINST THE INSIDE OF THE WINDSHIELD WHEN DEPLOYED AND AN UNBONDED WINDSHIELD WILL NOT SERVE TO HOLD PASSENGER IN PLACE. IF THE WINDSHIELD IS SEVERELY UNATTACHED IT COULD COME OUT OF THE VEHICLE DURING OPERATION.

RECENTLY, MY HUSBAND'S VOLVO XC70 BEGAN LEAKING WATER. WE TOOK IT TO OVERLAND PARK VOLVO FOR A DIAGNOSTIC CHECK. THEY STATE THE WINDSHIELD SEAL HAS BROKEN AND THAT IS WHY IT IS LEAKING WATER. IT IS A FACTORY INSTALLED WINDSHIELD. THEY STATED IT IS NOT COVERED UNDER WARRANTY AND THAT A GLASS REPAIR COMPANY WOULD NEED TO FIX IT. SO, WE TOOK IF TO SAFELITE. ALTHOUGH OUT INSURANCE IS COVERING REPLACING THE WINDSHIELD, BECAUSE THEY CANNOT SIMPLY RESEAL IT, SAFELITE STATES THEY DO NOT UNDERSTAND WHY VOLVO DIDN'T COVER IT UNDER THEIR WARRANTY DUE TO DEFECTIVE INSTALLATION. IN ADDITION, THE SERVICE ADVISOR AT THE VOLVO DEALERSHIP ADVISED US AND SAFELITE THAT THE SEALS ROUTINELY BREAK ON VOLVOS AND CAUSE WATER TO LEAK IN THE VEHICLE. THERE IS NO REASON WHY THE SEAL SHOULD NOT LAST THE LIFETIME OF THE WINDSHIELD OR LIFESPAN OF THE VEHICLE, BECAUSE THERE ARE PRODUCTS ON THE MARKET THAT GUARANTEE THIS WILL NOT HAPPEN. WHILE WE ARE FORTUNATE TO HAVE A $0 GLASS DEDUCTIBLE, OTHER VOLVO CUSTOMERS T...