-
Service Brakes
12/01/2018
TRAVELING 7-10 MPH, BUSY RESIDENTIAL STREET IN LOU, KY, CAR SWERVED IN FRONT OF ME, APPLIED BRAKES, NOTHING HAPPENED. CHANGED TO RIGHT LANE, ATTEMPTED BRAKES, 2ND TIME, LOUD GRINDING NOISE, FROM REAR OF VEHICLE, NO BRAKING ACTION. PULLED VEHICLE TO FAR-RIGHT SIDE OF ROAD, PUT RED HAZARD LIGHTS ON, PULLED OFF ROADWAY AT FIRST OPPORTUNITY, TO SAFELY DO SO.
-
Service Brakes
12/01/2018
AUTO DEALERSHIP THAT SOLD THE VEHICLE HAD INSTALLED BRAKE PARTS, THAT WERE NONCOMPLIANT WITH FMVSS, WHICH CAUSED, SUDDEN AND COMPLETE BRAKE FAILURE ON 12/1/2018, AND $2000.00 IN DAMAGES TO REPLACE ENTIRE REAR BRAKE SYSTEM. I WAS TRAVELING ON BUSY RESIDENTIAL STREET IN LOU, KY, 7-10MPH, NARROWLY AVERTED TWO ACCIDENTS GETTING VEHICLE UNDER CONTROL, AND SAFELY OFF THE ROADWAY. MECHANIC INSPECTION IS ATTACHED, RIGHT REAR CALIPER BRACKET NONCOMPLIANT WITH FMVSS, RE VIOLATION OF VIOLATION OF 49 U.S.C., CODE 30112, PROHIBITIONS AGAINST THE MANUFACTURE, SALE OR DISTRIBUTION OF MOTOR VEHICLE OR "...PARTS INSTALLED THAT TAKE THE VEHICLE OUT-OF-COMPLIANCE WITH FMVSS.
-
Engine
07/01/2018
TL* THE CONTACT OWNS A 2008 VOLVO XC70. THE CONTACT STATED THAT HOT AIR BLEW FROM THE AIR VENTS WHEN THE AIR CONDITIONING WAS ACTIVATED. ALSO, THE ENGINE OVERHEATED WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE FAN CONTROL MODULE NEEDED TO BE REPLACED. PRESTIGE VOLVO (285 EAST NJ-10, EAST HANOVER, NJ 07936, (973) 884-2400) WAS CONTACTED AND STATED THAT THEY COULD NOT ASSIST WITH THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 09V218000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.
-
Steering, vehicle Speed Control, wheels
06/28/2018
HAD A FLAT TIRE, TOOK TO COSTCO FOR A NEW TIRE, COSTCO COULD NOT FIND RIM SIZE OR LOAD VERIFICATION ON THE PILLAR WHICH HAD ONLY THE WEIGHT OF PASSENGERS. THEY COULD NOT FIND WHAT SIZE TIRE THE ORIGINAL VEHICLE CAME WITH, STATED THE COMPUTER DOES NOT LIST THE SPEED RATING, THE VEHICLE LABEL DOES NOT LIST THE RIM SIZE, TIRE SIZE, OR SPEED RATING CAN'T BE OBTAINED BASED ON THE LABEL ON PILLAR. THE SERVICE TECHNICIAN HAS NEVER ENCOUNTERED A LABEL THAT DOES NOT HAVE THE INFORMATION FOR CORRECT TIRE SIZE. UPON CALLING VOLVO AT 1800 458-1552, THE STATED THAT MY VEHICLE WAS NOT ON ANY RECALL FOR MY VIN NUMBER AND I ASKED THEM TO CHECK IT AGAIN FOR ANY RECALL AND AGAIN VOLVO INSISTED NO RECALLS. BASED ON THE MANUAL FOR THIS VEHICLE VOLVO STATED THE PSI WOULD BE 38 FOR FRONT AND REAR 5 PEOPLE. BUT COULD NOT TELL ME WHAT SIZE TIRE OR RIM CAME ON CAR BASED MY VIN NUMBER. VOLVO STATED VOLVO DOES NOT HAVE THAT TYPE OF INFORMATION FOR MY VIN NUMBER. WHEN ASKED HOW VOLVO ISSUED THE RECALLS, VOLVO...
-
Air Bags
02/15/2018
TL* THE CONTACT OWNS A 2008 VOLVO XC70. WHILE DRIVING UNKNOWN SPEEDS, THE "SRS URGENT NEEDS SERVICE" INDICATOR ILLUMINATED. THE CONTACT CALLED A LOCAL DEALER (PORTLAND VOLVO CARS, LOCATED AT 9 US ROUTE 1, SCARBOROUGH, ME 04074) AND WAS INFORMED TO SCHEDULE AN APPOINTMENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 114,000.