2025 Volkswagen ID.4 Complaints

For the second time, the car began burning and smoking from the windshield, melting parts of the car near the windshield wipers and the glass itself, and filling the car's cabin with smoke. The burning and smoking went on for 15 minutes after we safely escaped. Myself and my family, including a young child, inhaled a lot of smoke before we were able to exit the car. The car was towed to the dealer and they have so far claimed that the large, charred, burned out holes are "rock chips," which is certainly not the case. I have asked the manufacturer to come and inspect the car the first time this happened, when the car was brand new and I turned on the heated windshield for the first time and this happened, but they refused to do so. It's a known issue and there's a class action lawsuit in Canada, but the manufacturer is trying to cover it up in the US to avoid a similar suit. Reddit, Facebook groups, and other forums are filled with people who have had the same thing happen.

On multiple occasions the infotainment system/central control system has gone black and rebooted while driving without any prior notification or warning. The front two USB ports indicate they are producing 12.2 volts; however, as soon as anything is plugged in, they become disabled and will not work. The warning lights indicating the front passenger seat belt is not in use randomly turn on when there is no passenger present in that seat.

On [XXX], shortly before 7:00 we parked our EV in the designated charging space at the EVgo charging station on at the EVgo charging station located at [XXX] and connected the charging cable to our 2025 Volkswagen ID.4 in the normal, intended manner, as we had done previously. We paid by credit card and watched the EVgo screen confirm proper connection and that charging had begun. We remained in the vehicle for several minutes to verify the session was proceeding normally and observed nothing unusual—no warning lights, error messages, or signs of malfunction. Only after confirming that charging appeared underway did we leave the car. We went into the Marshalls store across the parking lot. Inside the store, I monitored the charging progress through the Volkswagen mobile app, which showed the battery percentage increasing. When the battery reached approximately 23%, the charging session stopped abruptly and without explanation. I immediately went outside to check the vehicle and charg...

On 6/20/25, while pulling into a parking space at very slow speed, the car suddenly, without my control, violently accellerated. This could have resulted in pesonal injury or death. The car was stopped by crashing into two, nearby parked cars. The dealer's collision shop repaired the car at a cost of approximately $17,000. They did not provide an explanation of the possible cause. There were no warning signs of an issue prior to the event.

While driving, the center infotainment display repeatedly goes completely black and reboots without warning. This occurs while the vehicle is in motion. During these events, the touchscreen-based climate controls and infotainment functions are unavailable until the system restarts. The driver display (speedometer) remains active. This has happened multiple times under normal driving conditions. Volkswagen recommended disabling wireless Apple CarPlay and using a wired USB connection instead. We followed this guidance exactly, disabling Bluetooth and wireless CarPlay and using only a USB connection. Despite this, the infotainment system continues to crash and reboot while driving. Because the vehicle relies on the center screen for climate controls, vehicle settings, and camera access, this failure creates driver distraction and a potential safety risk. Loss of the center display while driving is not acceptable in a new vehicle. This appears to be a software or system stability defec...