1993 Volkswagen EuroVan Complaints

CONSUMER WAS TRAVELING ABOUT 15MPH ON A RESIDENTIAL STREET. SHE HAD THE WINDOW ROLLED UP, AND SHE STARTED FEELING SICK. SHE PULLED OVER AND NOTICED WHITE SMOKE COMING FROM HOOD AREA. CONSUMER WENT TO GET HER HUSBAND, AND WHEN SHE RETURNED VEHICLE WAS IN FLAMES. VEHICLE WAS TOTALED. *AK PRIOR TO THE RECALL THE FUEL LINE FAILED (00V-039). CUSTOMER LATER FOUND OUT THAT THERE WAS A RECALL. *YH

RECALL 00V039000 VW/ FUEL LEAKAGE; VOLKSWAGEN OF AMERICA WILL NOT PAY THE FULL PRICE OF CORRECTING RECALL CAMPAIGN. VOLKSWAGEN WANTS CONSUMER TO PAY OVER $900.00 IN LABOR CHARGES. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK

A RECALL ON FUEL LINES WAS ISSUED IN MARCH OR APRIL. UP TO THIS DATE VWOA REFUSES TO PERFORM THE REQUIRED FUEL LINE REPLACEMENT. I HAVE HAD TWO APPOINTMENTS WITH A DEALER (AFTER VWOA AUTHORIZED THE REPLACEMENT OVER THE PHONE) AND BOTH TIMES I WAS SENT HOME. THE FIRST TIME THE DEALER CLAIMED THERE WAS NOT RECALL. AFTER VWOA CALLED HIM HE CONSENTED TO PERFORMING THE RECALL. AS I PICKED UP THE VAN I RECEIVED A STATEMENT THAT THE LINES WERE PERFORMING ACCORDING TO WV SPECIFICATIONS. WHEN I CHECKED UNDER THE HOOD I REALIZED THAT THEY HAD NOT CHANGED THE LINES. I BELIEVE THEY WERE FRAUDULENT. WHEN I QUESTIONED THE MANAGER HE CLAIMED THERE WAS NO RECALL. THE SECOND TIME HE CLAIMED HIS FACTORY REP DID NOT AUTHORIZE THE REPAIR. THE VW DEALER IN QUESTION IS LAND VW IN DURHAM, NC. THE SERVICE MANAGER IS DAVE WILCOX. HE SIMPLY REFUSES TO FIX THE FUEL LINES. I BELIEVE VWOA IS TRYING TO COVER UP AND STALL. MY LINES ARE LEAKING BUT NOONE WILL FIX THEM. WHY DOES THE GOVERNMENT NOT ENFORCE MANDATED REC...

NEVER NOTIFIED OF ANY RECALLS, INCLUDING CURRENT, INCLUDING ONES REPAIRED. NO SAFETY DEFECT LISTED IN SUMMARY. *AK

FUEL LEAKAGE IN ENGINE COMPARTMENT DUE TO DEFECTIVE RUBBER FUEL LINE CONNECTORS. REPAIRED TWICE, SECOND REPAIR PAID FOR BY VW. *AK *ML