2012 Volkswagen Beetle Complaints

I received a recall notification dated Dec. 16, 2020 for my 2012 Volkswagen Beetle. The notification was for a replacement of the driver's side airbag which could explode due to high temperature or humidity. These condition exist on the Big Island of Hawaii where the car is located, but there are no VW dealerships on the Island of Hawaii. There are VW agencies on the islands of Oahu and Maui. I have been in contact with VW Customer Service. I receive regular call backs from a representative named Patrick. He has informed me that VW is still working to solve the problem. He once mentioned that perhaps the parts could be shipped to a another make of car dealership, but no action has been taken. I believe that my wait for a resolution to this recall has exceeded a reasonable amount of time. I am in fear of injury while driving my car.

Takata recall. The contact owns a 2012 Volkswagen Beetle. The contact received notification of NHTSA campaign number: 20V785000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer and the manufacturer were made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Takata recall. The contact owns a 2013 Volkswagen Beetle. The contact received a notification for NHTSA Campaign Number: 20V785000 (Air Bags) however, the part to do the recall repair was not yet available. The dealer had been notified about the recall however, the contact was informed that parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.

THE CONTACT'S DAUGHTER OWNS A 2012 VOLKSWAGEN BEETLE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V785000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. A DEALER WAS NOT CONTACTED. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

THE PLASTIC PART ON THE TOP AROUND THE MOON ROOF HAS COMPLETELY CRACKED ON ALL 4 CORNERS, NOT JUST HAIRLINE CRACKS, BUT COMPLETELY CRACKED APART EDGE TO EDGE, ENOUGH TO FIT A CREDIT CARD IN. THIS CAR HAS ALWAYS BEEN GARAGE KEPT, RARELY DRIVEN EXCEPT ON NICE DAYS, I DON'T EVEN DRIVE IT ON RAINY DAYS & RARELY AT ALL IN THE WINTER. (NOW I WOULD BE AFRAID TO DRIVE IN THE RAIN BECAUSE IT MIGHT START LEAKING) I NOTICED IT HAD A HAIRLINE CRACK LAST YR ON 2 CORNERS BUT PREVIOUSLY WHEN WASHING IT I REALIZED ALL 4 SIDES ARE NOW COMPLETELY CRACKED APART. I BOUGHT IT 6 YRS AGO & IT HAD 21,000 MILES ON IT & I HAVE ONLY PUT 19,000 MILES ON IT IN 6 YEARS. IT IS IN IMMACULATE CONDITION EXCEPT NOW IT HAS 4 BIG CRACKS ON ALL 4 CORNERS OF MOON ROOF.