2021 Volkswagen Atlas Cross Sport Complaints

  • Exterior Lighting 01/03/2026

    The daylight LED lights have gone out. There is no replacement aside from replacing the whole headlight. LED’s shouldn’t go out and the cost of the replacement is high.

  • Electrical System, unknown Or Other 02/02/2026

    The vehicle SOS communication/warning system began malfunctioning in February 2026. I am receiving an alert stating there is an SOS Malfunction and to service the vehicle immediately. On February 18, 2026, the VW dealership conducted extensive testing on the vehicle and determined that the J949 SOS module required replacement as it could not be reset or remedied. Diagnosis - internal electrical failure. The dealership advised that this is a known issue to VW and that there are several other customers with the same issue and waiting for the modules, which are on backorder with VW. There is no communication between the vehicle and VW as a result, and the infotainment system is unable to update. The service tech advised that there are a number or potential issues that will arise because this is a vehicle communication failure. I was forced to prepay for the module and labor, which was ordered on 2/18 (in excess of $500). On 5/26/26 the VW dealership service manager confirmed that the mod...

  • Exterior Lighting 06/01/2026

    One of the day time running lights have burned out. The car just turned 5 years old with about 70,000 miles. In reviewing some posts online a lot of owners have complained about the same thing. Also you cannot replace the bulb, you have to replace the entire unit.

  • Electrical System, back Over Prevention, forward Collision Avoidance 05/12/2026

    The vehicle has ghost braking issues and on top of all the screens go black periodically for no reason at all(they aren’t being touched).

  • Exterior Lighting 05/18/2026

    Daytime running lights are non replaceable and a hazard left unfixed. The dealer refuses to acknowledge this or do anything but charge me 1600 dollars to replace. We don't have that kind of money just sitting around these days and they refuse to do anything. DRLs are critical for visibility. We had an extended warranty and they replaced 1 side last year instead of both. Now that the warranty is up they are telling us we are out of luck with this hazard driving around the street.

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