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Visibility/wiper
08/01/2024
I am writing to formally express my dissatisfaction and concern regarding Toyota’s refusal to honor the recall or warranty enhancement program related to a defective melting dashboard in my vehicle. I was not notified of the recall. The dashboard of my vehicle has become soft, shiny, and sticky, producing an extreme glare on the windshield and a potentially hazardous driving condition. This issue matches the widely reported defective dashboard problem acknowledged by Toyota, which led to the issuance of a Warranty Enhancement Program (e.g., ZE6 / ZE7) in the past. Despite this, my attempts to have this issue addressed through your customer service and local dealership have been denied, citing either the expiration of the enhancement program or an unwillingness to extend assistance. Given the nature of the defective material safety issue stemming from substandard manufacturing, I believe Toyota has an ongoing responsibility to remedy this, regardless of an arbitrary deadline.
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Tires, service Brakes
08/08/2025
The contact owns a 2010 Toyota Camry. The contact stated that while driving at an undisclosed speed, there was an abnormal sound while depressing the brake pedal, with the TPMS warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the brakes and parking brake had failed and needed to be replaced. The contact was also informed that all four tires needed to be replaced. The tires and the brakes were replaced, and the vehicle was repaired. The dealer was contacted and made aware of the failure. The manufacturer was not made aware of the failure. The approximate failure mileage was 150,000.
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Unknown Or Other
07/01/2025
Went in for regular oil change and was told the oil was burning and there was none left. First time ever hearing this problem, but very worried as to why this happened because of the possibility off engine damage driving without motor oil.
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Structure
06/30/2025
The contact owns a 2010 Toyota Camry. The contact stated that while the vehicle was parked, the contact became aware that the dashboard had melted due to the high outside temperature. The contact stated that the melted dashboard felt sticky and slimy. The melted dashboard impaired the contact's vision while driving. In addition, the contact stated that fumes from the melted dashboard material were hazardous when inhaled. The dealer was made aware of the failure but provided no assistance. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 36,600.
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Structure
04/29/2025
The contact owns a 2010 Toyota Camry. The contact stated that upon taking the vehicle out of the garage and driving the vehicle, the contact later noticed that the dashboard was melting and was sticky, causing a reflection on the windshield and a glare. The vehicle was taken to an independent mechanic, where the contact was informed that the dashboard needed to be replaced. The mechanic related the failure to Toyota Campaign Number: ZE6. The vehicle was taken to the dealer, where the same assessment was made. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the campaign had expired. The failure mileage was approximately 49,000.
