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Power Train
02/10/2020
CAR DOESN'T SHIFT FROM PARK TO REVERSE OR IT GOES INTO NEUTRAL THIS IS A SAFETY ISSUE .IM NOT THE ONLY PERSON WITH THIS ISSUE AND APPARENTLY SMART KNOWS OF THIS PROBLEM.THIS PROBLEM IS PUTTING PEOPLE INTO NEUTRAL WHEN THEY START AND LEAVING YOU IN THE ROAD..THEY NEED TO BE HELD RESPONSIBLE AND KNOWINGLY PUTTING PEOPLE AT RISK. I WAS SITTING IN A PARKING LOT WHEN I COULDN'T SHIFT INTO REVERSE . I'VE READ AND HEARD FROM OTHERS SMART IS SAYING A SOFTWARE ERROR
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Engine
10/22/2019
TL* THE CONTACT OWNS A 2009 SMART FORTWO. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN AND REPAIRED PER NHTSA CAMPAIGN NUMBER: 18V273000 (ENGINE, ENGINE COOLING). MERCEDES-BENZ OF WESTMINISTER (LOCATED AT 10391 WESTMINISTER BLVD, WESTMINISTER, CO 80020, 303-410-7800) PERFORMED THE REPAIR. AFTER THE REPAIR, THE VEHICLE BEGAN TO MAKE A BOOMING NOISE WHEN THE ENGINE AND/OR RADIO WERE ACTIVATED. THE CONTACT HAD NOT TAKEN THE VEHICLE BACK TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.
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Engine
09/01/2019
2009 SMART FORTWO PURE/PASSION. CONSUMER WRITES IN REGARD TO SAFETY NHTSA RECALL NOTICE #18V273. *AS THE CONSUMER STATED THE DEALER WAS TO ARRANGE HAVING THE VEHICLE REPAIRED LOCALLY DUE TO THE CONSUMER'S DISABILITY. THE DEALER DID NOT MAKE AN ARRANGEMENT THAT THE CONSUMER FOUND REASONABLE. *JS
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Engine
10/07/2019
TL* THE CONTACT OWNS A 2009 SMART FORTWO. WHILE DRIVING 25 MPH, THE CONTACT HEARD AN ABNORMAL NOISE AND THE ABS AND CHECK ENGINE WARNING INDICATORS ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V273000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT MERCEDES-BENZ OF EDISON (LOCATED AT 910 US-1, EDISON, NJ 08817, (732) 394-1870) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE VEHICLE WAS NOT DIAGNOSED. THE FAILURE MILEAGE WAS 89,000. PARTS DISTRIBUTION DISCONNECT.
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Fuel System, Diesel
08/26/2019
TL* THE CONTACT OWNED A 2009 SMART FORTWO. THE CONTACT'S FRIEND WAS DRIVING HIS VEHICLE AT 60 MPH WHEN HE SMELLED PLASTIC BURNING INSIDE THE VEHICLE. MOMENTS LATER, SMOKE BEGAN TO ENTER THE VEHICLE FROM BEHIND THE DRIVER SEAT; NO WARNING LIGHTS ILLUMINATED DURING THE FAILURE. THE CONTACT'S FRIEND PULLED THE VEHICLE OVER AND WALKED TO THE REAR OF THE VEHICLE WHEN HE DISCOVER THAT FIRE STARTED FROM THE REAR LEFT BUMPER OF THE VEHICLE. THE CONTACT THEN RETRIEVED A BOTTLE OF WATER FROM THE VEHICLE AND TURNED THE VEHICLE OFF. THE FIRE BEGAN SPREAD AND COMPLETELY ENGULFED THE ENTIRE VEHICLE. THE CONTACT'S FRIEND THEN DIALED 911. FIRE AND STATE POLICE ARRIVED AT THE SCENE OF THE INCIDENT. THE FIRE WAS EVENTUALLY EXTINGUISHED. NO INJURIES OCCURRED DURING THE INCIDENT AND A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED DUE TO THE FIRE AND TOWED TO AN INDEPENDENT MECHANIC. UPON INVESTIGATION, THE CONTACT ASSOCIATED NHTSA CAMPAIGN NUMBER: 18V273000 (ENGINE AND ENGINE COOLING) WITH HIS FAILU...