2014 Mercedes-benz GLK-Class Complaints

The contact owns a 2014 Mercedes-Benz GLK350. The contact stated that there was an abnormal fuel odor inside and outside vehicle. The check engine, TPMS, and several other unknown warning lights were illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.

The contact owns a 2014 Mercedes Benz GLK. The contact stated he heating element burned through the front driver side seat. The vehicle was taken to the dealer where it was diagnosed with an internal fault in the driver seat back heater; however the vehicle was not repaired. The manufacturer was notified of the issue. The approximate failure mileage was 120,000.

See attached document for complaint.

1. What component or system failed or malfunctioned, and is it available for inspection upon request? -The entire electrical system failed and the power steering, SRS, and ABS systems malfunctioned. Yes, it’s available for inspection. 2. How was your safety or the safety of others put at risk? -Last night around 9 pm CST we crank the car and started to drive, (no warning light at that time) and all of a sudden the car had a warning message to start the engine or the vehicle would turn off the engine although we were already driving. The car started to show all the lights and the brakes got harder to press while we were driving about 40 miles per hour. We couldn’t stop completely at the traffic light and the SRS light came on in the dashboard. After we got off the main road, the power steering locked up as we were trying to turn into a parking lot to safely park. Even after removing the key, the engine remained on and the headlights. 3. Has the problem been reproduced or confirmed...

On 1/17/25, I was on my commute to my office when I noted a very strong and unpleasant odor. Thinking it was from a truck in front of me, I passed the truck, cracked my passenger window and continued the short distance to my office. After work, when I returned to my car, I noted a hole burned through my driver's side leather seat. I didn't make the connection to the odor from that morning until I arrived home and did some online research. It turns out that my front seat warmer had malfunctioned, burning all the way through the leather. This problem is well documented online in various forums in my year, make and model. In some cases I read about, driver's clothing burned. In one case I found, a child was burned. This is also a well documented problem that occurred in earlier models of Mercedes, resulting in a lawsuit and a recall. My car is currently at the dealer for repair of the faulty seat warmer, replacement of the burned foam cushion, and replacement of the leather...