2020 Mercedes-benz GLE-Class Complaints

The contact owns a 2020 Mercedes-Benz GLE350. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the sunroof. The sunroof cover was not opened. The contact pulled over to the side of the road and exited the vehicle. Upon inspection, the contact became aware that the sunroof glass had shattered. The vehicle was taken to the dealer, but was not repaired due to the cost. The vehicle remained at the dealer unrepaired. The manufacturer was notified of the failure but denied assistance in covering the cost of the repair. The failure mileage was approximately 90,000.

Cooling system failure due to cracked coolant line beneath intake manifold at 57,000 miles. Part # 264-200-42-01. Sudden coolant loss can cause engine overheating and potential engine stall while driving, posing safety risks. The original part was plastic and has been superseded by manufacturer to metal, suggesting design inadequacy. This was confirmed by Mercedes Benz dealership and also by MB USA. There have been multiple reports by other owners online, indicating this has been a common problem on a 2020 GLE 350. There was also an article in Jan 2022 stating that Mercedes had sent a letter to 800,000 owners informing them of a defect, but no there was no recall due to part shortage. https://www.insurancejournal.com/news/international/2022/01/05/648140.htm Yes, dealership has diagnosed it and confirmed this is the problem. There was a warning lamp/message stating low coolant level, which prompted me to take the vehicle to the dealership. Car has been serviced regularly at the Merced...

Engine compartment heat causes wiring harness insulation to melt and Electrical shorting while driving. Engine has lack of power and acceleration due to heat damage to the engine harness. Check Engine light came on. This is a potential fire risk and should be address by MBUSA. This is a know issue with this model. Car has only 36,000 miles

After starting my vehicle and placing it into drive, a warning message appeared on the dashboard stating, “Vehicle warning Do not continue to drive,” indicating that the vehicle would be unable to move forward or in reverse. Immediately following the warning, the vehicle lost all ability to move in either direction while other vehicles were approaching, creating a hazardous situation placing my safety at risk. I was required to keep my foot on the brake and ultimately place the vehicle in the park position. The vehicle was subsequently towed to the dealership. Following diagnostic testing, the dealership confirmed a transmission solenoid valve fault in the control unit and recommended replacement of the transmission valve body and park pawl solenoid, along with a transmission service. The condition was confirmed by the dealership, and there were no warning messages, indicator lights, or symptoms prior to the sudden failure.

My 2020 GLE 350 first displayed a problem with left indicator on front left hand head lamp. I took an appointment with my Mercedes dealer for repair. Then it started showing all kinds of safety problems on the screen -like blind spot monitoring, collision warning etc not working. I parked it in my garage, shut off the engine, locked it and in a couple minutes, it started a blower like sound. I called Mercedes service center and described the problem. They sent a tow truck. While waiting for tow truck, the blower would automatically start every 3 to 4 minutes in a standing, switched off car which can be very dangerous. After diagnostics the authorized service center found the root cause to be a worn out seal which let condensation in the lamp assembly and the water entered in the electrical module. I have taken up the issue with Mercedes corporate. While they are investigating, I wanted to file this complaint so that if there are similar complaints in this model, it may be a manufacturi...