2002 Mazda Tribute Complaints

DRIVING THE VEHICLE DOWN A CITY STREET THE STEERING BECAME EXTREMELY LOOSE. UPON INSPECTION WE FOUND THAT THE FRONT SUBFRAME HAD RUSTED/BROKEN AND THE LOWER CONTROL ARM HAD SEPARATED FROM IT. AFTER A SEARCH WE DISCOVERED THAT THIS ISSUE IS COVERED UNDER THE 7514D RECALL. A VIN SEARCH CONFIRMED THAT THIS WAS AN OPEN RECALL ON THIS VEHICLE. WE TOWED THE VEHICLE TO THE NEAREST MAZDA DEALER TO HAVE THE RECALL COMPLETED. AFTER ABOUT 1 WEEK, THE SERVICE ADVISOR CALLED AND TOLD ME THAT MAZDA WAS REFUSING TO REPAIR THE VEHICLE. I CALLED MAZDA CUSTOMER SERVICE TO GET AN EXPLANATION AND WAS TOLD THAT THE RECALL ONLY INVOLVES INSTALLING A "REINFORCEMENT" BRACKET, NOT REPLACING THE SUBFRAME. I INFORMED THEM THAT I HAVE COPIES OF BOTH THE OWNER LETTER AND THE ENTIRE RECALL PROCEDURE WHICH BOTH CLEARLY STATE THAT IF THE LOWER CONTROL ARM HAS BECOME SEPARATED DUE TO CORROSION THE SUBFRAME MUST BE REPLACED AT NO COST TO THE OWNER. THEY TRIED TO TELL ME THAT "CORROSION" DOES NOT MEAN "RUST" AND THERE I...

TL* THE CONTACT CALLED ON BEHALF OF THE OWNER OF A 2002 MAZDA TRIBUTE. WHILE DRIVING 30 MPH, ANOTHER VEHICLE ABRUPTLY STOPPED IN FRONT OF THE OWNER'S VEHICLE. THE OWNER WAS NOT ABLE TO STOP THE VEHICLE IN TIME AND CRASHED INTO THE REAR OF THE OTHER VEHICLE. THE AIR BAGS DEPLOYED WITH FORCE. AS A RESULT, THE CONTACT SUSTAINED CRUSHED RIBS AND A BROKEN RIGHT FOOT THAT REQUIRED MEDICAL ATTENTION. THE CONTACT STATED THAT THE OTHER DRIVER LEFT THE SCENE OF THE CRASH. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,270.

TL* THE CONTACT OWNS A 2002 MAZDA TRIBUTE. THE CONTACT STATED THAT WHEN THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE FAILED TO STOP AND CONTINUED TO MOVE FORWARD. THE CONTACT HAD TO FORCEFULLY DEPRESS THE BRAKE PEDAL TO STOP THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. IN ADDITION, NONE OF THE LOCKS FUNCTIONED AND THE BODY FRAME WAS RUSTED. THE CONTACT ALSO STATED THAT THE REAR HATCH WINDOW DETACHED FROM THE VEHICLE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 04V583000 (VEHICLE SPEED CONTROL), 12V357000 (ENGINE AND ENGINE COOLING, VEHICLE SPEED CONTROL), AND 14V174000 (STRUCTURE). THE VEHICLE WAS UNABLE TO BE DRIVEN AND WAS TOWED TO AN INDEPENDENT MECHANIC. THE CONTACT CALLED PRESTON MAZDA (LOCATED AT 260 BOARDMAN POLAND RD, BOARDMAN, OH 44512, (844) 835-0773) AND WAS INFORMED TO TOW THE VEHICLE TO THEIR FACILITY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 150,000.

I BROUGHT THIS CAR FRONT THE DEALER AND DIDN'T KNOW ABOUT THE RECALL ON THE CONTROL ARM AND NO ONE TOLD ME IT IS NOW 17 YEARS OLD AND I ONLY HAD IT FOR A YEAR

TAKATA RECALL