2016 Mazda CX-3 Complaints

What component or system failed or malfunctioned, and is it available for inspection upon request? Rear view camera and speedometer How was your safety or the safety of others put at risk? Rear view camera restarts and flickers so seeing behind while in reverse is dangerous. The electrical component issues have bled over to the digital speedometer, making it difficult to see the speed at which you are driving. Has the problem been reproduced or confirmed by a dealer or independent service center? Unknown Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Unknown Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No

My recent experience with the service at Putnam Mazda was extremely disappointing and frustrating. What should have been a routine visit turned into a distressing ordeal. My car suddenly died on the freeway without warning lights, prompting me to bring it in for servicing. Initially, I appreciated being offered a loaner car. However, subsequent communication regarding the repair was inadequate and concerning. I received an email stating the necessary part wouldn't be available until July and was abruptly instructed to return the loaner car immediately, with no consideration for my circumstances. This lack of empathy was shocking, especially as a loyal Mazda customer. Furthermore, I experienced racial and gender profiling throughout the ordeal. Instead of addressing my concerns, I was met with aggression and threats of police involvement, making me feel targeted and discriminated against. When I questioned this response, I was told my email was "direct," justifying the aggression. Addit...

THE HEADLIGHTS HAVE CONTAINED MOISTURE FOR THE LAST 4 YEARS, CAUSING DIFFUSED, DIMMED VISIBILITY AT NIGHT...VERY DANGEROUS. ALSO, CONCERNED THAT ELECTRICAL MAY BE AFFECTED EVENTUALLY.... Mazda still will not recall and repair?? on fixed income, to pricey for me to repair!

The infotainment center has a mind of its own. It's going berserk. Others have said that it is like a ghost is taking over control. When in park, or at a stop light, I have no control over the screen. It changes channels, or calls random people (If I have my phone connected via bluetooth.) This doesn't happen when in drive, above a certain speed. (Mazda has the infotainment set for the touchscreen to not function above a certain speed.) This is a safety issue because it is distracting. I have contacted Mazda and they currently are refusing to pay for the replacement.

The contact owns a 2016 Mazda CX-3. The contact received notification of NHTSA Campaign Number: 23V487000 (Back Over Prevention). The contact stated that while in reverse (R), the back over prevention camera flickered. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 80,000.