2015 Lincoln MKT Complaints

WHILE DRIVING HOME ON A STREET MY SUNROOF EXPLODED. SOUNDED LIKE A BOMB. WE IMMEDIATELY PULLED OVER AND CHECKED. NO IMPACT SEEN. A FEW DAYS LATER TOOK TO OUR LOCAL LINCOLN DEALERSHIP. THEY CLAIMED MAYBE A POSSIBLE IMPACT SEEN AND CAR NO LONGER UNDER WARRANTY FOR GLASS. HAD TO PAY MY $500 DEDUCTIBLE AND HAVE IT FIXED. THERE WAS NO IMPACT. NO ONE AROUND US. WENT UNDER NO BRIDGES. LINCOLN NEEDS TO STEP UP AND FIGURE OUT WHAT IS GOING ON.

I DROVE IN MY DRIVEWAY. SHIFTED TO PARK AND TURNED OFF THE IGNITION, POPPED THE TRUNK RELEASE. EXITED THE CAR AND SAW THE TRUNK LID WAS DOWN. GOT THE REMOTE OUT OF MY POCKET AND PRESSED IT TO OPEN TRUNK . TRUNK STILL DIDN'T OPEN. WENT BACK TO DRIVER'S DOOR, OPENED IT AND THE ALARM SYSTEM AND LIGHTS WENT OFF, AND MY CAR STARTED ROLLING BACKWARDS AND KNOCKED ME DOWN AND RAN OVER ME!

2015 LINCOLN MKT HAS HAD TWO FORWARD SUNROOFS SHATTER SINCE I PURCHASED THE VEHICLE IN JULY OF 2017. THE FIRST OCCURRED WHEN A STONE KICKED FROM A TRUCK TIRE STRUCK IT. BUT THE SECOND INCIDENT OCCURRED WITH NO SUCH TRAFFIC AROUND MY VEHICLE. THE GLASS SHATTERED AS I HEARD TWO LOUD CRACKS WITHIN ABOUT 5 SECONDS OF ONE ANOTHER. AGAIN, I OBSERVED NO TRAFFIC THAT WOULD LIKELY BE THE SOURCE OF A THROWN STONE, AND INDEED, OBSERVED NO OBJECTS INBOUND TO STRIKE MY VEHICLE. THE NATURE OF THE SECOND SUN ROOF'S BREAK LEADS ME TO BELIEVE THERE IS A SEVERE DEFECT IN THE REPLACEMENT SUN ROOF (PRESUMABLY SOURCED FROM FORD/LINCOLN, GIVEN IT'S EXPENSE AND THE TIME REQUIRED TO ACQUIRE IT).

VEHICLE WAS ON I-78 ON A CLEAR DAY WITH A TEMPERATUE OF 75 DEGREES AT A SPEED OF LESS THAN 70 MPH, NO BRIDGES, NO ROUGH PAVEMENT. ALL OF A SUDDEN THE FIXED PANORAMIC ROOF (FORWARD PANEL) SHATTERED CAUSED A LOUD BANG. SOUNDED LIKE A TIRE BLEW OUT! NO EVIDENCE OF A ROCK OR OTHER MATERIAL STRIKING THE PANEL, NO BODY DAMAGE, JUST THE ROOF PANEL. LUCKILY WE HAD THE SUN SHADE PANEL CLOSED SO WE DIDN'T EXPERIENCE ANY GLASS SHARDS FALLING ON US.

WHILE DRIVING ON CITY STREET, THE FRONT SECTION OF THE MOON ROOF EXPLODED WITH A LOUD BANG AND CREATED A CRACK IN THE GLASS FROM SIDE TO SIDE. ON THE DRIVE HOME OTHER CRACKS DEVELOPED ALONG THE DRIVER SIDE EDGE. TOOK IT TO A DEALER THE FOLLOWING DAY AND WAS TOLD TO "CALL YOUR INSURANCE COMPANY!". ON THE WAY HOME FROM THE DEALER THE ROOF SHATTERED. CALLED FORD AND WAS TOLD THAT THEY WOULD NOT COVER GLASS.