2012 Lincoln MKT Complaints

The contact's grandmother owned a 2012 Lincoln MKT. The contact stated that when his grandmother was starting the vehicle, she experienced a loss of power steering assist. The power steering assist warning light was illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the steering column needed to be replaced. The contact was made aware of NHTSA Campaign Number: 15V340000 (Steering); however, the VIN was not included in the recall. The vehicle remained at the dealer awaiting the repair. The contact's grandmother was then offered and agreed to a trade-in. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA hotline. The approximate failure mileage was 45,000.

The contact owns a 2012 Lincoln MKT. The contact stated while making a turn, the steering wheel became difficult to turn. The contact stated that the power steering assist warning light was illuminated. The contact drove at a slow speed to his residence. The contact took the vehicle to the local dealer and was informed that the vehicle was over 150,000 miles and NHTSA campaign number: 15V340000 (Steering) would not be honored. The vehicle was not repaired. The manufacturer was informed of the failure and stated that the recall letter was sent to the previous owner and since the vehicle was over 150,000 the repairs would be out of pocket. The failure mileage was approximately 151,566.

TL* THE CONTACT OWNS A 2012 LINCOLN MKT. THE CONTACT STATED THAT WHEN THE VEHICLE WAS TURNED ON AFTER REFUELING, THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO NAPLETON LINCOLN LOCATED AT 1610 WAUKEGAN AVE, GLENVIEW, IL 60025, (888)214-2155, WHERE IT WAS STATED THAT THE MILEAGE WAS EXCEEDED FOR INCLUSION IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE MILEAGE WAS EXCEEDED AND THAT THE VEHICLE WAS NO LONGER ELIGIBLE FOR THE FREE REPAIR. THE VEHICLE WAS REPAIRED AT THE OWNER'S EXPENSE. THE FAILURE MILEAGE WAS APPROXIMATELY 300,000.

I STARTED MY 2012 LINCOLN MKT 3.5L THE STEERING WAS HARD TO TURN AND THE DASHBOARD ERROR MESSAGE READS 'POWER STEERING ASSIST FAULT. I GOOGLE IT AND IT SHOWED THAT THE 'POWER STEERING ASSIT FAULT ERROR MESSAGE WAS ON RECALL ON JUNE 2015. I TOWED THE CAR TO LINCOLN ON 1610 WAUKEGAN AVE GLENVIEW IL, THE SERVICE MANAGER SAID AFTER THE DIAGNOSIS THAT THE STEERING GEAR SHOULD BE REPLACED. I SAID OKAY THINKING THAT SINCE THE ERROR MESSAGE WAS ON RECALL IT WILL BE FREE. BUT WHEN I WAS PICKING THE CAR I WAS CHARGED $2806.21. MY QUESTION IS SHOULD I PAY FOR THIS RECALL REPAITS?

TL* THE CONTACT OWNS A 2012 LINCOLN MKT. THE CONTACT STATED WHILE HIS WIFE WAS STARTING THE VEHICLE, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT STATED THE POWER STEERING ASSIST WARNING MESSAGE WAS DISPLAYED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TOWED TO INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE CONTACT STATED HIS WIFE CONTACTED KRIEGERS FORD LOCATED AT 3205 NORTH HIGHWAY 61, MUSCATINE, IA 52761, (563) 263-5324, AND WAS INFORMED THAT THE MILEAGE EXCEEDED THE 150,000 MILES LIMIT. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NO LONGER ELIGIBLE FOR THE FREE REPAIR. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 181,000.