2018 Kia Stinger Complaints

Casey Kia located in Newport News Virginia continues to delay the replacement of my fuel pump. I was told it was replaced but 2 weeks later I was having the same issue to the point where my car was decelerating on the interstate. After I took it back in for them to repair it I was told they would look into it. I received a call saying the fuel pump was never replaced and the only thing that had been done originally was a software update, so basically I was lied to and put in a very dangerous situation because a fire could've been caused while driving. They also said they were waiting for approval for the recall before they repaired it. Had I known it wasn't repair I wouldn't have driven the car. I was supposed to pick my car up on 07/26 but I was told they ordered the wrong part and it would be available to them on 07/29.

The contact owns a 2018 Kia Stinger. The contact stated while driving at an undisclosed speed, the vehicle was shuddering and lost motor power. The contact previously replaced the spark plugs, and the engine out of pocket. In addition, excessive white smoke was coming from the exhaust pipes. The vehicle was towed to a local dealer where it was diagnosed with a misfire in cylinder #3. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken to another local dealer, Hersons Kia (15531 Frederick Rd, Rockville, MD 20855) where the Oxygen sensor was replaced. The contact stated excessive white smoke was coming from the exhaust pipes. The vehicle was taken to an independent mechanic where the engine, spark plugs, and turbocharger were replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 122,000.

1.What component or system failed or malfunctioned, and is it available for inspection upon request? •The malfunctioning components are the car seats. Specifically, both the driver and passenger seats do not go back up after reclining. Yes, these seats are available for inspection upon request. 2.How was your safety or the safety of others put at risk? •The safety of the driver and passengers was compromised because the driver seat could not be adjusted back to a safe and upright position, which is crucial for maintaining proper control of the vehicle. This poses a significant risk of accidents. 3.Has the problem been reproduced or confirmed by a dealer or independent service center? •The problem has not yet been reproduced or confirmed by a dealer or an independent service center. 4.Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? •The vehicle or the malfunctioning seats have not been inspected by the manufacturer, police, i...

*Notice* There has been NO ACCIDENT but it could potentially be a fatal one. When performing the auto start up process the car's RPM increases rapidly, the engine makes a sputtering sound as if the car will crank or that there is a misfire and shuts down. This results in the check engine light coming on the instrument panel and error code P0172: Replace High Pressure Fuel Pump.

The contact owns a 2018 Kia Stinger. The contact stated while driving at an undisclosed speed, the contact noticed a very strong oil burning odor. The contact pulled over, raised the hood, and observed smoke coming from under the hood of the vehicle. The contact stated that the oil was recently changed by the dealer. No warning light was illuminated. The vehicle was taken back to the dealer, and a diagnostic test was performed, and the contact was informed the turbo oil feed line had failed. The vehicle was not repaired due to the cost. The contact referenced NHTSA Campaign Number: 24V169000 (Engine and Engine Cooling) as a possible solution however, the VIN was not included in the recall. The manufacturer was not notified of the failure. The failure mileage was approximately 139,000.