2023 Kia Carnival Complaints

Gas/pump door actuator failed. Unable to open and put gas in car. This car is only 1.5 years old.

On August 23, 2025, I purchased a certified pre-owned Kia Carnival. Within hours, the vehicle had a severe fuel leak that produced a strong gasoline odor. Driving it made me sick, and I feared for the safety of my three children in the vehicle. A Kia technician later confirmed a crossover fuel line leak so severe that he became ill while inspecting it and feared the vehicle could explode. Even after repair, the gas odor persisted. This vehicle was sold to me in unsafe condition, and I believe this may represent a larger safety issue that needs investigation.

The power sliding door does not reverse when an object is in its path. The door closed on my sons body. He was okay we were able to pull the handle to make it open again but it did not stop on its own. Another instance the door did not stop closing when a toy went into the door. The door just crunched the toy and shut while beeping.

My [XXX] son locked himself and his [XXX] brother in the car today. The scenario which is repeatable is if the cars start button is pushed to turn on accessory power the key fob will no longer unlock the doors. My father had the key fob outside of the car, while my son scrambled up front and pushed both the start button on the car and the door lock button. Again at this point the key fob is outside the car and will not unlock the doors. The daycare had to call 911 because two children were locked inside the car. This is an unacceptable situation for a minivan. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) I have not yet brought the vehicle to a dealer, there are no warning lights on the vehicle and the key fob is working and has power. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

After working out at my gym, my daughters and I were driving on a side street near at around 35MPH. With no warning, a large POP happened and our passenger sliding door window shattered. Thankfully, nothing but a scratch happened to my [XXX] that was in her car seat closest to the window that shattered. I called our local KIA dealership and my insurance agent and both mentioned that it could be because of the heat we are having in our area. This concerns me because the Carnival is a “MPV” aka family car and this happened without a chip or anything in the glass and terrified both of my girls. I have never heard of a window solely shattering bc of heat. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)