2011 Infiniti QX56 Complaints

ENGINE IS MAKING LOUD WHINING NOISE AND JERKS. NOISE IS HEARD WHEN THE TRUCK STARTS AND IS ON IDDLE. THERE WAS A SERVICE BULLETIN ISSUED IN 2016 ITB16-015. WE WERE NEVER NOTIFIED OF THIS CAMPAIGN. WHEN CALLING INFINITY CORPORATE THEY DENIED FIXING THE ISSUE BECAUSE THEY COULD NOT SEE THE MAINTENANCE RECORD FOR THE TRUCK SINCE IT WAS NOT TAKEN TO AN INFINITY DEALER. THE TRUCK GETS MAINTENANCE FROM OTHER PLACES LIKE JIFFY LUBE ETC. OUR CLAIM WAS DENIED THEY SAID THE CAMPAGIN EXPIRED IN FEBRUARY 2018.

TL* THE CONTACT OWNS A 2011 INFINITI QX56. THE CONTACT STATED THAT WHILE DRIVING ON AN INCLINE APPROXIMATELY 50 MPH, THE VEHICLE LOSS MOTIVE POWER WITH AN ABNORMAL SOUND COMING FROM THE ENGINE COMPARTMENT. THE VEHICLE WAS TOWED TO THE DEALER INFINITI OF GWINNETT, (3090 SATELLITE BLVD, DULUTH, GA 30096), TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TIMING CHAIN NEEDED TO BE REPLACED. THE CONTACT ALSO STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED IN 2016, BY HAYES CHRYSLER/DODGE OF LAWRENCEVILLE LOCATED AT (719 DULUTH HWY, LAWRENCEVILLE, GA 30046), FOR A SIMILAR FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 169,000.

TL* THE CONTACT OWNS A 2011 INFINITI QX56. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT ILLUMINATED UPON START-UP. THE VEHICLE WAS TAKEN TO TWO SEPARATE INDEPENDENT MECHANICS TO BE DIAGNOSED. THE CONTACT WAS INFORMED OF DIAGNOSTIC TROUBLE CODES: P0420- P0430 CATALYST SYSTEM INEFFICIENCY. THE VEHICLE WAS NOT REPAIRED. A LOCAL DEALER WAS NOT CONTACTED HOWEVER, THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, CASE NUMBER: 35634299. THE APPROXIMATE FAILURE MILEAGE WAS 78,000.

ON A FULL TANK OF GAS I AM ONLY ABLE TO GET ABOUT 200 MILES BEFORE EMPTY. I RECENTLY FILLED UP THE GAS TANK AND DROVE 25 MILES AND I HAVE 3/4 OF A TANK OF FUEL LEFT. I MAINLY DRIVE IN THE CITY, BUT THE RECENT 25 MILE EXAMPLE WAS HIGHWAY DRIVING WITH CRUISE CONTROL ON.

TL* THE CONTACT OWNS A 2011 INFINITI QX56. WHILE DRIVING 60 TO 65 MPH, THE VEHICLE JERKED AND AN ABNORMAL NOISE WAS HEARD FROM THE ENGINE AREA. ALSO, THE SERVICE ENGINE INDICATOR ILLUMINATED. THE CONTACT HAD TO DECELERATE DUE TO THE NOISE. THE CONTACT DROVE THE VEHICLE TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED, BUT NO FAILURE CODE WAS FOUND INITIALLY. THE MECHANIC RESET THE CODES, TEST DROVE THE VEHICLE, PERFORMED A SECOND DIAGNOSTIC TEST, AND LOCATED FAILURE CODES FOR THE TIMING CHAIN, CATALYTIC CONVERTER, AND EXHAUST SYSTEM. THE MANUFACTURER INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN THE UNKNOWN MANUFACTURER RECALL FOR THE ENGINE TIMING CHAIN AND CATALYTIC FAILURE. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 200,500.