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Structure
08/28/2019
TL* THE CONTACT OWNS A 2002 INFINITI QX4. AFTER THE CONTACT PURCHASED THE VEHICLE FROM AN INDEPENDENT MECHANIC, HE NOTICED RUST FORMING ON THE PASSENGER SIDE FRAME RAIL BELOW THE PASSENGER SIDE CONTROL ARM. THE CONTACT TOOK THE VEHICLE TO ANOTHER INDEPENDENT MECHANIC WHO INFORMED HIM THAT THEY COULD REINFORCE THE FRAME WELL; HOWEVER, A FUEL LINE RAN THROUGH THE RUSTED AREA, WHICH COULD CAUSE MORE DAMAGE TO THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 139,000.
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Steering, suspension
11/06/2017
TL* THE CONTACT OWNS A 2002 INFINITI QX4. WHILE THE VEHICLE WAS WITH AN INDEPENDENT MECHANIC FOR ROUTINE MAINTENANCE, THE MECHANIC NOTICED THAT THE DRIVER'S SIDE STRUT HOUSING WAS RUSTED AND CRACKED. THE INDEPENDENT MECHANIC ALERTED HER OF A RECALL FOR THE STRUT HOUSING AND THE MANUFACTURER WAS CONTACTED. THE MANUFACTURER CONFIRMED THAT THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 11V244000 (STEERING, SUSPENSION) AT FIELDS INFINITI GLENCOE (2100 FRONTAGE RD, GLENCOE, IL 60022 (847) 998-5200). THE DEALER STATED THAT A PLATE WAS INSTALLED ON THE STRUT HOUSING. THE CONTACT TOOK THE VEHICLE TO ANOTHER INDEPENDENT MECHANIC WHO STATED THAT IT LOOKED LIKE NO REPAIRS WERE COMPLETED. THE CONTACT STATED THAT BOTH INDEPENDENT MECHANICS INFORMED HER THAT A PLATE NEEDED TO BE INSTALLED IN THE STRUT HOUSING, BUT THE VEHICLE WAS NOT REPAIRED. UPON PURCHASING THE VEHICLE, THE CARFAX REPORT FAILED TO IDENTIFY THE REPAIR OR FAILURE TO THE STRUT HOUSING. THE VIN WAS INVALID. THE FAILURE MILEAGE WA...
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Steering, suspension
07/20/2017
TL* THE CONTACT OWNS A 2002 INFINITI QX4. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER WITHOUT WARNING. THE CONTACT CALLED AN UNKNOWN DEALER AND WAS INFORMED THAT THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 11V244000 (STEERING, SUSPENSION) IN 2012. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FRAME NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED BUT DID NOT OFFER ANY FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 152,000.
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Suspension, unknown Or Other
06/01/2016
EXTREME CORROSION IN THE UNDERCARRIAGE PREVENTS US FROM DRIVING THE CAR. EVEN THOUGH INFINITI HAD A RECALL FOR THIS ISSUE WILL NOT HELP US. PURCHASED THIS CAR NEW AND WILL NEVER PURCHASE ANOTHER INFINITI
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Air Bags
03/23/2010
TAKATA RECALL AIR BAG DID NOT DEPLOY WHEN STATIONERY 2002 INFINITI QX4 STOPPED AT TRAFFIC LIGHT ON CITY STREET WAS HIT IN THE REAR BY ANOTHER VEHICLE WHICH WAS ACCELERATING. PUSHED INFINITI QX4 25 FEET INTO ONCOMING TRAFFIC.