2003 Infiniti FX35 Complaints

URGENT SAFETY RECALL AIR BAG

THE RECALL ON THE AIR BAGS HAS KEPT ME FROM BEING ABLE TAKE MY KIDS TO THEIR EVENTS, TAKE PROSPECTS/CLIENTS OUT AND WHEN I CALLED INFINITY OF CHARLOTTE, NC-WHERE I PURCHASED THE CAR THEY WOULD NOT OFFER ME A RENTAL UNTIL FIXED. INSTEAD THEY OFFERED TO REPLACE THE AIR BAG WITH THE EXACT SAME MODEL AIR BAG. THE SERVICE DEPARTMENT REP SAID THERE WAS ONLY A 1% CHANCE THE BAGS WOULD DEPLOY SPRAYING SHRAPNEL THROUGHOUT THE CABIN. THERE HAVE BEEN 15 DEATHS ALREADY AND I WOULD NEVER RISK SOMEONE BEING KILLED OR DISFIGURED. I UNFORTUNATELY DON'T HAVE A RENTAL CAR SO I RISK IT EVERYDAY. APPARENTLY THE OTHER MODELS ALL GOT A REPLACEMENT VEHICLE FROM ENTERPRISE RENTAL CAR BUT NOT THE 2003 FX35.

TAKATA RECALL (PREVIOUS CASE NUMBER 1039551) I HAVE BEEN FOLLOWING UP WITH INFINITI CONSUMER AFFAIRS SINCE AUGUST 2016 AND WAS ADVISED TODAY FROM [XXX], REGIONAL MANAGER THAT THE OFFICIAL (NOT TEMPORARY PIECE) WAS AVAILABLE FOR INSTALLATION. I AM CONCERNED BECAUSE THE NHTSA WEBSITE STATES THAT AS OF 12/14/2016 "RECALL IS INCOMPLETE. REMEDY NOT YET AVAILABLE". THE LOCAL DEALERSHIP HAS BEEN DISHONEST WITH ME BEFORE AND I WANT TO MAKE SURE THAT THEY ARE NOT GIVING ME A TEMPORARY REPAIR WITH "LOW RISK", BUT THE ACTUAL OFFICIAL REPAIR WITH "NO RISK" AS I DRIVE OFTEN WITH A 2 YEAR OLD, AND WIFE... AND I HAVE ALSO EXPERIENCED SOMEONE LOSING THEIR LIFE DUE TO A SIMILAR RECALL ISSUE. PLEASE ADVISE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TAKATA RECALL THE RECALL WAS ISSUED ON THIS CAR IN MAY 2016, AND THE DEALERSHIPS STILL DO NOT HAVE PARTS AS OF TODAY, 10/21/2016. WE ARE NOW BEING TOLD THAT THE PARTS WILL NOT BE HERE BEFORE MID TO END OF NOVEMBER. CUSTOMERS ARE BEING TOLD THAT IT IS SAFE TO STILL DRIVE THE CAR, AS LONG AS WE REFRAIN FROM ANYONE BEING IN THE FRONT SEAT. HOWEVER, THIS IS NOT FEASIBLE IF YOU ONLY HAVE ONE CAR, AND MULTIPLE FAMILY MEMBERS. I AM AWARE THAT MANY CARS HAVE BEEN AFFECTED BY THIS RECALL, BUT I DO BELIEVE THAT EXTREME URGENCY MUST BE GIVEN TO THE OLDEST MODEL YEAR CARS THAT ARE MOST AT RISK, AS IN THIS CASE. I REACHED OUT TO INFINITI CUSTOMER AFFAIRS TODAY, AND AFTER MUCH PROTESTING ON MY PART, THEY AGREED TO REACH OUT TO AN INFINITI RETAILER AND CALL ME BACK IN A WEEK, IN HOPES OF GETTING A LOANER VEHICLE. I WANT TO STRESS THAT WE HAVE MADE DUE WITH ANOTHER VEHICLE UNTIL NOW, BUT AT SOME POINT THE BURDEN CANNOT BE PLACED ON THE CUSTOMER. THEY SHOULD BE GIVING LOANER VEHICLES TO THOSE CUSTOMER...

TL* THE CONTACT OWNS A 2003 INFINITI FX35. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. AFTER WAITING TEN MINUTES, THE VEHICLE RESUMED NORMAL OPERATION; HOWEVER, THE FAILURE RECURRED THREE TIMES BEFORE REACHING HIS RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.