2008 Hyundai Veracruz Complaints

Hunter Hyundai scheduled intake of my car for recall purposes on December 23, 2021. A little over a month later, they returned the car to me saying the alternator was coming from Korea and they did not know when it would arrive. My car cannot be driven and has sat in my driveway all this time. They still don't know when the part should arrive. I feel the dealer has failed to remedy the defect within a reasonable time.

Recall received 9/2021;brought car in for service to Lake Norman Hyundai 9/2021; service department confirmed recall and stated parts needed to be ordered for recall:contacted dealer 12/2021 was informed parts were not due to supply chain and to call back in January 2022. Called early January 2022 part was not in; 1/19/2022 engine light came on and car tugged as I entered my neighborhood: contacted service department to inform engine light was now on; was informed parts were in and to bring car in; brought car in never received call from service; call managing partner Cam Stewart was informed parts were not in for recall and engine failed-was asked if I wanted to trade the car in; replied no I would like the car repaired. Car remained in service who informed the engine failure was not a result of recall. Filed complaint with Hyundai Motor Services, Hyundai Motor Services stood by claim. The recall letter indicates the engine could shut off as a result of recall not being repaired. Th...

The contact owns a 2008 Hyundai Veracruz. The contact stated that she received notification of NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling) and the vehicle was taken to the dealer for the recall repair. Upon inspecting the vehicle, the dealer diagnosed that the alternator needed to be replaced. The contact stated that the vehicle remained at the dealer and was repaired 4 months later. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Upon picking up the vehicle, the contact noticed that the dashboard was fractured. The contact stated that there were cracks on the driver's side airbag and on the passenger's side airbag enclosure. The dealer was notified of the failure and informed the contact that they could not assist as the failure was due to the vehicle staying under the sun for 4 months. Additionally, the contact stated that the ABS warning light and the ESC warning light were illuminated. The vehicle was taken b...

The contact owns a 2008 Hyundai Veracruz. The contact stated that she received notification of NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling) and the vehicle was taken to the dealer for the recall repair. The contact stated that the vehicle had not yet been repaired and had remained at the dealer since February 12, 2022. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2008 Hyundai Veracruz. The contact stated that while driving at 20 MPH, his vehicle stalled as several unknown warning lights illuminated on the instrument panel. The contact had the vehicle towed to an independent mechanic where they discovered a leak in the valve cover gasket which spilled engine oil on the alternator. The alternator was replaced and it was later discovered that his vehicle was included in NHTSA Campaign Number: 14V415000 (Engine and Engine Cooling). The contact took the vehicle to a dealer where the recall was performed and he was reimbursed for the alternator. Despite the recall repair, the contact stated that the failure occurred an additional four times and numerous repairs were performed on the vehicle without fixing the vehicle. The manufacturer had been notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 170,000.