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Engine
10/02/2025
The contact owns a 2019 Hyundai Santa Fe XL. The contact stated that while driving at approximately 65 MPH, there was an abnormally loud sound coming from the engine compartment, with the check engine warning light illuminated. Upon inspection, the contact discovered oil leaking from the vehicle. The vehicle was taken to the dealer, where it was diagnosed, and determined that the rod bearings had failed, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was opened. The approximate failure mileage was 91,000
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Electrical System
12/09/2024
The contact owns a 2019 Hyundai Santa Fe XL. The contact stated that there were intermittent, but constant electrical failures with the vehicle. The contact stated that the doors unintendedly locked and unlocked. Additionally, the contact was unable to upload the software updates for the vehicle or connect the vehicle to the Emergency 9-1-1 system through the cell phone. The contact stated that the check engine warning light was intermittently illuminated. The contact had taken the vehicle to a local dealer to be diagnosed; however, the dealer was unable to find an electrical or computer failure. The vehicle was not repaired. The manufacturer was informed of the failure but was unable to assist the contact. The contact believed that the computer system had been compromised. The failure mileage was approximately 75,000.
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Unknown Or Other
03/28/2025
Sun roof exploded. We were driving down the highway and heard a loud crack. The sun roof exploded on us and there was shattered glass from the front to the back of the vehicle. There is no evidence of anything hitting the glass and there was no weather that could have caused the damage. Cloudy skies but 50 degrees Fahrenheit. Absolutely no way to explain the incident. Both my husband and I received small cuts trying to remove the glass. Our dog was in the vehicle and luckily was not harmed in the event.
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Unknown Or Other, visibility/wiper
03/28/2025
While driving west in I-70 near Frisco, CO. The sunroof randomly exploded, throwing glass throughout the vehicle. I was driving the car with my wife and dog, all of us got covered in glass and the exploding glass was extremely loud. We were lucky the sound didn’t cause me to drive off the road or that any of falling glass severely cut us.
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Engine
05/23/2024
The car died out of nowhere and seized the engine. The engine is blown. I have receipts of the No check engine or oil light had came on, even up to the point of failure. The car was towed to a dealership where they confirmed this to be the case. The car's oil was checked prior to the trip and was at the full line, after the 30 mile journey, the car had used roughly 2qts of oil and was at the low level.