2011 Honda Accord Crosstour Complaints

On [XXX], my daughter rear-ended a stopped vehicle while trying to merge. She was driving approximately 60-70mph at the time of impact. The front end of her car was completely smashed and the insurance company deemed it a total loss. Despite the force and speed at impact, her airbags did not deploy. She hit her head on the steering wheel, causing a concussion. She continues to suffer from the effects of the concussion. She is under the car of a neurologist and chiropractor. I contacted Honda to report this on 10.3.2023 and was told to "wait by the phone" because someone would be calling me back immediately as it was a high priority case. The case number is [XXX]. No one has called me. I called back on 10.6.2023 to notify them that the car insurance company was taking possession of the car and was told to take pictures. I have never received a call back for additional details. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Air bag light is on/ passenger side

When I start my car, I hear a rattle sound for 1-2 seconds. It only happens when the car has been off for about 3 hours. It used to happen once in awhile and now everyday. I searched online and a lot of people say it’s the “engine’s variable timing control actuator” or VTC.

I have a 2011 Honda Accord V6 coupe. At approximately 11:39 hours on 8/15/2023 my car lost all steering and brakes and spun violently multiple times across the highway. Thankfully the car did not impact another vehicle and ended up on the side of the road in soft sand. A scan tool revealed a trouble code for a failing or fault within the VSA modulator. This module controls both the brake system and stability control in one unit. At the time of the above aforementioned incident 2 warning lights were on the dash for the following: ABS and Stability control. The Arizona Department of Public Safety responded to the incident. I file this complaint because the safety of other drivers and myself were placed in serious jeopardy.

*What component or system failed or malfunctioned, and is it available for inspection upon request? Replace both front lower ball joints with proper front alignment as advised in TSB: Replace both of the front lower ball joints with updated service parts made to address this specific symptom. If the ball joints were previously replaced, then replace both front knuckle assemblies. *How was your safety or the safety of others put at risk? Faulty defective front lower ball joints installed on the vehicle that is considered a safety risk according to the certified Honda service tech that inspected the vehicle. Certified Honda service technician advised ball joints could separate from the front knuckle allowing the suspension to separate from the wheel while vehicle is in motion that could result in potential injury or possible death. Safety of others may be at risk due to other owners may not be aware of the TSB bulletin and vehicle may not reproduce noise or problems due to internal/ex...