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Structure
12/01/2019
TL* THE CONTACT OWNS A 2004 GMC YUKON. WHILE THE VEHICLE WAS UNDERGOING ROUTINE MAINTENANCE, IT WAS DISCOVERED THAT THE ENTIRE SUBFRAME OF THE VEHICLE WAS RUSTED AND CORRODED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS NOT REPAIRED. KING O'ROUKE GMC (756 SMITHTOWN BYPASS, SMITHTOWN, NY) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 160,000. THE VIN WAS UNKNOWN.
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Service Brakes
09/01/2019
TL* THE CONTACT OWNS A 2004 GMC YUKON. THE CONTACT STATED THAT THE ABS WARNING INDICATOR ILLUMINATED INTERMITTENTLY. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO DIAGNOSED THAT THE BRAKE PADS NEEDED REPLACING, THE DRUMS NEEDED TO BE ROTATED, AND NEW BRAKE LINES WERE NEEDED. THE VEHICLE WAS REPAIRED. SHORTLY AFTER THE REPAIRS, WHEN THE CONTACT BEGAN TO DRIVE THE VEHICLE, THE ABS WARNING INDICATOR ILLUMINATED INTERMITTENTLY. THE CONTACT TOOK THE VEHICLE TO EXCEL CHEVROLET (LOCATED AT 1765 US HIGHWAY 59 S, JEFFERSON, TX 75657), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 160,000.
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Service Brakes
09/21/2019
TL* THE CONTACT OWNS A 2004 GMC YUKON. WHILE DRIVING AT A MODERATE RATE OF SPEED, THE BRAKE LINE FAILED WITHOUT WARNING. THE CONTACT HAD THE VEHICLE TOWED TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT A BRAKE LINE HAD BURST AND THAT ANOTHER BRAKE LINE WAS ON THE VERGE OF BURSTING. THE VEHICLE WAS TOWED TO FOUR SEASONS FORD (601 DUNCAN HILL RD, HENDERSONVILLE, NC 28792, (828) 693-4281) WHERE THEY INFORMED THE CONTACT THAT THEY WOULD ONLY GIVE HIM HALF THE MONEY HE PUT DOWN FOR THE VEHICLE OR PROVIDE HIM WITH ANOTHER VEHICLE OF THE SAME VALUE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.
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Service Brakes
08/21/2019
RUSTED BRAKE LINES (BOTH) RUSTED AND FAILED AT A CRITICAL TIME PUTTING MOTORIST IN DANGEROUS SITUATION AT TIME OF FAILURE. EXITING HIGHWAY AT POSTED SPEED WITH FEW OPTIONS ON HOW TO STOP VEHICLE.
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Electrical System
07/10/2019
I WAS ON MY WAY HOME FROM WORK. I ENDED UP GETTING JUST A FEW RAIN DROPS SO I CLICK MY WIPER SWITCH ONE TIME, IT DIDN'T COME ON. ( PUZZLED ) SO I REPEATED TO GET TO WATER OFF WINDOW ,1 CLICK AT A TIME THE WIPERS DIDN'T COME ON UNTIL I WAS AT HIGH. OF COURSE , NOW THEY ARE ON HIGH AND RAIN IS GONE, NOW I CAN'T GET THE BLADES TO STOP IN THE OFF POSITION. WELL, I HAD TO PULL OVER I COULDN'T CONCENTRATE ON WHAT JUST HAPPENED TO MY WIPERS? AS WELL AS DRIVE. THIS HAPPENED ON JULY 10, 2019. I'VE CALLED GMC A COUPLE TIMES, 1ST TIME THEY JUST CLOSED NEXT TIME I DIDNT TRANSFER TO SERVICE DEPT . I JUST THINK , THERE SHOULD BE SOMETHING TO NOTIFY YOU , I JUST HAPPENED TO GET HOME BEFORE THE STORM HIT. I WAS ON A COUNTY ROAD WHEN IT HAPPENED. THANK YOU FOR YOUR TIME.