2000 Ford Windstar Complaints

MY 2000 FORD WINDSTAR AXLE JUST BROKE HAD REPAIR DONE WHEN I GOT RECALL NOTICE , VEHICLE WAS STORED IN MY GARAGE FOR THE WINTER WHEN WE CAME BACK IN THE SPRING LEFT REAR TIRE WAS FLAT WHEN CHRYSLER DEALER FIXED FLAT THEY NOTICED BROKEN AXLE

TL* THE CONTACT OWNS A 2000 FORD WINDSTAR. THE CONTACT STATED THAT THE REAR AXLE AND FRAME ASSOCIATED WITH THE UNDERCARRIAGE OF THE VEHICLE HAD EXTENSIVE RUST AND CORROSION. THERE WAS ALSO A CRACK THAT EXTENDED FROM THE REAR AXLE WHEN THE CONTACT INSPECTED UNDER THE VEHICLE. AN ABNORMAL NOISE WAS HEARD. LANCE CUNNINGHAM FORD (4101 EAST CLINTON HWY, KNOXVILLE, TN 37912, 1-(866) 591-3943) WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS UNABLE TO BE SAFELY DRIVEN DUE TO THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 158,000.

MY REAR AXLE BROKE WHILE I WAS DRIVING UNDER NORMAL CONDITIONS ON A CITY STREET. I TWICE GOT THE PREVIOUS RECALL WORK DONE ON THE AXLE (THE "BRACKET FIX" AND THE SUBSEQUENT INSPECTION OF THE "FIX"). I WAS TOLD MY THE DEALER THAT THE AXLE LOOKED GOOD AND I DIDN'T NEED TO REPLACE THE AXLE FOR THE DISCOUNTED $300 PRICE. I DON'T UNDERSTAND HOW THE NHTSA ALLOWED FORD TO CHARGE MONEY FOR AN ACTUAL FIX AND ONLY OFFER A STOP GAP FIX THAT WOULD EVENTUALLY FAIL ANYWAY AS A SOLUTION. IN MY ATTACHED PICTURE, YOU CAN SEE WHERE THE AXLE FAILED UNDER THE RECALL REPAIR BRACKET. FORTUNATELY, I WAS ON A CITY STREET AND ABLE TO QUICKLY GET MY VAN INTO A PARKING PLACE. IF THIS HAD HAPPENED AT HIGHWAY SPEEDS, THE RESULT COULD HAVE BEEN MUCH WORSE. I AM WRITING MAINLY TO IMPLORE YOUR AGENCY TO NEVER AGAIN ALLOW A PIECEMEAL RECALL LIKE THIS AGAIN. I WAS UNDER THE IMPRESSION MY AXLE WAS FIXED BY THE PREVIOUS RECALL.

WENT TO "CREDIT KARMA" AND WAS INFORMED THAT MY VEHICLE WAS THE SUBJECT OF A FORD NHTSA RECALL. FORD FAILED TO NOTIFY ME OF RECALL ON MY VEHICLE. RECALL ID # 233939 DATED 10/21/2015. PLEASE HELP RESOLVE THIS AS I DON'T WANT TO BE DRIVING AN UNSAFE VEHICLE

TL* THE CONTACT OWNS A 2000 FORD WINDSTAR. WHILE DRIVING 70 MPH, THE REAR AXLE DETACHED FROM THE VEHICLE. THE CONTACT WAS ABLE TO COAST THE VEHICLE TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO WESTLAND FORD (LOCATED AT 3450 WALL AVE, OGDEN, UT 84401, (801) 629-5500) WHERE IT WAS DIAGNOSED THAT THE REAR AXLE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE REPAIR FEES. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY INSPECTED REGARDING NHTSA CAMPAIGN NUMBER: 12V193000 (POWER TRAIN). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 16366106. THE APPROXIMATE FAILURE MILEAGE WAS 212,000.