2014 Ford Transit Connect Complaints

Hello. We were passing a tractor trailer on the interstate and at 75 mph the transmission shifted into low gear all by itself. We never went into passing gear just accelerating. The vehicle nosedived, rpm’s went up, blew the transmission fluid out all over the exhaust with major smoke, threw us into the dash, and went to about 5 mph all in about .5 seconds leaving us in the middle of the interstate in 5:00 traffic. Tractor trailers stopped and let us get the vehicle to the side .If my daughter had not been behind us I’m sure one of the tractor trailers would have hit us because my brake lights didn’t come on because I never hit the brakes. The vehicle is sitting in my driveway where it was towed. No one has looked at it and it now has a check engine light on.

Door latches - Took this vehicle into Hopkins Ford Dealer in Elgin IL. The parts aren't in so it is delaying the repair. The main question I have is every time I have a recall I am told I have to wait for the part to break so they can send to Ford as proof in order to get the parts. This does not make sense to me as this is a safety issue am I to wait to get injured because the recalled part finally breaks and then I can use the recall to repair my vehicle?

The contact owns a 2014 Ford Transit Connect. The contact received notification of NHTSA Campaign Number: 23V502000 (Latches/Locks/Linkages) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while entering the vehicle, the passenger attempted to close the front passenger’s side door however, the door was not able to be locked. The contact stated that the passenger held onto the door until arriving at the destination. The contact drove the vehicle to a locksmith who was able to repair the door springs that had failed. The vehicle was repaired. The contact stated that two months later she received notification of NHTSA Campaign Number: 23V502000 (Latches/Locks/Linkages), however the repair had already been completed. The manufacturer was not informed of the failure. The failure mileage was unknown...

contacted local ford dealership for recall repairs (Johnson City Ford). they state there are not any recalls for a 2014 ford transit connect and would not schedule the repairs.

The driver side door latch failed. The door would not close and latch. Dealer charged $578.42 for the repair and has not reimbursed the charges per safety recall 23V502. ~ 90 days has passed since the repair.