2013 Ford Fusion Complaints

See attached document for complaint.

Power steering / power steering assist failure. Complete loss of power steering

The steering locked up while driving. I was unable to turn the steering wheel. My self and my brother were in the vehicle. At this time, I am contacting the dealer to look at the unit. It will not turn and is stuck in my driveway. I am being told the electronic steering rack may have failed. Why does this not break way and allow some turning like the old hydraulic models? If I had been driving highway speeds, this would have been a serious accident.

The contact owns a 2013 Ford Fusion. The contact stated that after her daughter had parked and exited the vehicle, she informed her mother that the windshield wipers had failed. An independent mechanic was contacted. The vehicle was taken to an independent mechanic to be diagnosed; however, the diagnostic result was unknown. The vehicle was not repaired. The contact had been using a spray bottle to clear the windshield. The contact related the failure to NHTSA Campaign Number: 26V117000 (VISIBILITY); however, the VIN was not included in the recall. The manufacturer was notified of the failure and opened a case. The contact was referred by the manufacturer to the NHTSA Hotline to report the failure. The failure mileage was 92,000.

The transmission shift cable bushing at the transmission end of the shifter cable has completely degraded and detached, which is a component available for inspection upon request. This failure caused a significant safety risk as the gear shifter inside the cabin moved freely while the transmission remained in its last gear, creating an immediate rollaway risk and preventing the vehicle from being shifted into Park. The safety of others was put at risk because the vehicle could not be secured and could have moved in an unintended direction. This specific problem has been confirmed by a Ford dealership, yet the dealer refused to perform the necessary repair under Recall 22S43 (NHTSA Campaign 22V413), claiming the VIN was not covered despite the vehicle exhibiting the exact failure and being within the recalled model year and assembly plant range. Prior to this total failure, there were no warning lamps or messages, though the instrument cluster occasionally showed a gear position that di...