2021 Cadillac Escalade Complaints

  • Structure 05/13/2026

    The latch on the doors malfunction and you get trapped in the car. This happens on a recurring basis every few months. It can sometimes take days to get a door to open again. Most recently this has happened to our driver side door and we have been unable to get it open again. The dealership has also been unable to get it open and have said they will need to break the door to then make the fix, which will be a costly repair that they will expect us to pay for. There is clearly a defect here, being able to open a door should be a minimum expectation of any car and it also a safety concern for people getting trapped in their cars. When we were trying to figure out how to get the door open, there was an alarming number of people online who had similar problems with this vehicle and offered different solutions to try, so we know this is not just our specific vehicle that is having the problem, it is this model car that has this defect.

  • Engine 04/18/2026

    My family and I were returning from a trip, and the engine just died in the middle of the street at 2 AM. No noises from engine or anything, but it just stopped out of the blue.

  • Engine 04/17/2026

    On 4/17/2026 in Tomball Texas I experienced a sudden loss of engine propulsion while driving on a 4 lane road. The battery had voltage, hazard lights and radio worked normally. The car rolled to a stop in a traffic lane as this road has no shoulder and was put into park. The push button ignition was pressed but no restart of engine. The car was towed to the dealer that same day and told me the engine was "seized" and they have seen many of the same engines with the same problem. This car is not under the current recall for the L87 but those a few months to years from the recall lot have a current NHTSA investigation ongoing.

  • Power Train, exterior Lighting 02/21/2026

    The engine. I’m told my engine is not part of the recall but makes an extremely loud sound on start up. Been to dealer just for them to say the vehicle is not part of the recall. Recently called roadside assistance because the vehicle shut off in the middle of traffic. Took it back to dealer, Nothing they can do, just keep bringing it back! Now warranty has expired & sound is getting worse

  • Engine, fuel/propulsion System 03/01/2024

    There was a recall on the L87 propulsion. The dealer changed the oil and said it was fixed. I left the dealer and the issue still persists. They refuse to address it.

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