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Engine
01/24/2024
Lifters went out in January 2024 Paid thousands and thousands to repair and now having more issues again. Same issues the recalled 2021-2025 gym 6.2L have
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Steering
11/22/2025
System that failed/malfunctioned: power steering (EPS) system How was your safety or the safety of others put at risk? Power steering went out while driving. Steering wheel immediately became stiff and made it extremely to turn the wheel in either direction. Has the problem been reproduced or confirmed by a dealer or independent service center? The problem was confirmed at an independent service center. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Others. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? There were NO warning messages or other symptoms prior to failure.
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Service Brakes
11/22/2025
Incident date: 2025-11-22 Location: I-70 (while taking an exit) Dealership: Jim Coleman Cadillac (vehicle purchased and routinely serviced here) I am reporting a sudden and severe brake system failure that created an immediate risk to vehicle occupants. On 2025-11-22 my wife was driving our Escalade with our two children when, while taking an exit on I-70, she felt the brakes go completely limp and the vehicle would not slow down as expected. The vehicle had been driving normally beforehand; we had made a couple of stops earlier that day. She was able to reduce speed and bring the vehicle to a stop without colliding with another vehicle, but this was only because there was no traffic immediately ahead. A tow was called; the vehicle was first towed to a nearby Cadillac dealer for initial diagnostics and then to Jim Coleman Cadillac where the vehicle was purchased and where all prior services and repairs have been completed. The most recent service/inspection at Jim Coleman had been c...
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Service Brakes
11/22/2025
2017 Cadillac Escalade ESV VIN: [XXX] Dealership: Jim Coleman Cadillac, Bethesda, MD I am reporting a brake safety failure involving severe and abnormal brake component wear that created an immediate safety risk with breaks completely failing while driving at high speed on the highway. During normal driving, I discovered that the right front brake assembly had worn down to bare metal. The brake pad friction material was completely gone, resulting in metal-on-metal contact with the rotor. The rotor showed deep scoring and unsafe wear consistent with a possible stuck caliper piston, seized caliper slide pins, or other component malfunction. This failure occurred without warning. The vehicle had been at the dealership for a customary inspection shortly before this issue, and the dealership did not report any brake wear concerns at that time. All brake services and major repairs on this vehicle have always been performed by the same Cadillac dealership. The last documented brake servic...
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Engine
06/01/2025
With only 78k miles on my 2017 Escalade the same issue happened with the lifters like in the 2021-2025 models. We had to pay out 14k to replace the motor. GM has known about this problem for almost a decade and it’s not fair that we had to pay out this much money to replace an engine with them knowing the problems. Had they told us years ago to change to a heavier oil or whatever we would have done so and maybe our factory engine would have lasted like so many previous year models up to 250k miles.