1998 Buick Riviera Complaints

I STARTED MY CAR, 98 BUICK RIVIERA, AND TURNED THE SEAT HEATER ON. I CAME BACK 5 MINUTES LATER AND STARTED DRIVING MY CAR TO WORK. ABOUT 4 MINUTES AFTER I LEFT MY HOUSE I STARTED SMELLING SMOKE LIKE SOMETHING WAS BURNING BUT I WAS VERY NEAR MY WORK SO I JUST KEPT GOING. AT WORK WHEN I STEPPED OUT OF MY CAR I NOTICED THAT THERE WAS A SMALL FIRE ON MY SEAT AND THAT MY LEATHER COAT WAS BURNING. I PUT OUT THE FIRE AND DISCONTINUED THE USE OF MY SEAT HEATER. *TR

STEERING WHEEL HAS DEVELOPED A VERY SIGNIFICANT "WOBBLE" WHICH EXISTS REGARDLESS OF WHAT TILT POSITION IT IS IN. THE WOBBLE IS DIAGONAL, FROM NORTHEAST TO SOUTHWEST IN DIRECTION, AND THE APPARENT PIVOT POINT OF THE WOBBLE IS JUST BEHIND INSTRUMENT PANEL LEVEL. HAD CAR AT DEALER FOR OTHER WORK, AND THEY COMMENTED ON IT TOO. DID NOT CALL IT A SAFETY ISSUE THOUGH... WANTED $120 TO FIX IT. I DECLINED AT THE TIME, SINCE THEY DIDN'T THINK THERE WAS A SAFETY CONCERN. I WOULD TEND TO DIFFER WITH THEIR OPINION THOUGH, AND FEEL THEY SHOULD REPAIR THIS AT NO CHARGE DUE TO IT BEING THE STEERING MECHANISM INVOLVED. I'VE HEARD THIS COMPLAINT FROM MANY OTHER 95-99 RIVIERA OWNERS, AND IT SEEMS TO BE EPIDEMIC AMONG THESE CARS. *TR

TL*THE CONTACT OWNS A 1998 BUICK RIVIERA. WHILE DRIVING 40 MPH, THE VEHICLE CONTINUED TO ACCELERATE AND WOULD NOT STOP WHEN THE CONTACT DEPRESSED THE BRAKE PEDAL WITH BOTH FEET. HE DROVE ON THE SHOULDER AND HAD TO PLACE THE VEHICLE IN NEUTRAL FOR IT TO STOP. THE CONTACT OPENED THE HOOD NOTICED THAT THE PLASTIC SHIELD SEPARATED THAT COVERS THE MOTOR. HE WAS ABLE TO TAPE THE SHIELD BACK AND DROVE THE VEHICLE TO HIS RESIDENCE. THE DEALER STATED THAT THE SUPERCHARGER WASTE GATE VALVE SEPARATED AND NEEDED TO BE REPAIRED. THE MANUFACTURER ADVISED HIM TO GET AN EVALUATION FROM THE DEALER. THE DEALER DECIDED TO REDUCE THE LABOR COST TO $223.43. THE CURRENT MILEAGE WAS 57,728 AND FAILURE MILEAGE WAS 57,617. UPDATED 12/12/07

DRIVERS SEAT BELT STITCHING COMING APART AND WILL NOT HOLD IN A ACCIDENT. THREAD USED EITHER ROTTED OR DEFECTIVE. ARMSTRONG SERVICE DEPT SENT ME TO A AUTO UPHOLSTERY SHOP TO HAVE IT REPAIRED, THEY REFUSED TO DO IT STATING THAT IT WAS AGAINST THE LAW FOR THEM TO WORK ON IT AND TO RETURN TO THE DEALERSHIP. THE DEALERSHIP SAID THAT THEY COULD ORDER A NEW SEAT BELT ASSEMBLY AND I WOULD HAVE TO PAY FOR IT MYSELF AS THE ORIGINAL WARRANTY WAS NOT IN EFFECT. I STATED THAT I BOUGHT A HIGH QUALITY VEHICLE FROM THEM AND THIS IS MY 4TH BUICK, AS I HAVE ALWAYS OWNED A BUICK PRODUCT BECAUSE OF THEIR REPUTATION AND CUSTOMER SERVICE. I EXPLAINED TO THEM THE VEHICLE HAS ONLY 55,594 MILES AND THE SEAT BELTS SHOULD NOT FALL APART AS I PURCHASED A HIGH QUALITY PRODUCT AND THEY SHOULD REPLACE THE DEFECTIVE SEAT BELT. THE SERVICE PERSON MENTIONED TO ME TO CONTACT BUICK CUSTOMER SERVICE AND GET A CASE NUMBER 1-416031739. THEIR ANSWER WAS THAT I SHOULD HAVE PURCHASED A EXTENDED WARRANTY, BUT THEY WOULD PA...

STEERING WHEEL TILT IS HARD TO UNLOCK. STEERING WHEEL HAS MOVEMENT WHEN LOCKED IN PLACE. FIRST TIME IT HAPPENED, IT BROKE AND YOU COULD NOT KEEP WHEEL IN THE SET POSITION. THIS CAUSES THE STEERING WHEEL TO MOVE WHEN APPLYING THE BRAKES OR TURNING CORNERS. IT WAS FOUND THAT THE LOCK PIN WAS BROKEN INSIDE COLUMN. THIS WAS REPAIRED BACK IN SEP. 2003. HAS STARTED TO DO IT FOR A SECOND TIME. *JB