2016 Buick Envision Complaints

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

EVERY SAFETY SYSTEM. ABS, STABILITY CONTROL, TRACTION CONTROL, AWD, AIR BAGS FAULT MESSAGES AND SERVICE LIGHTS ARE ON. VEHICLE RETURNED TO DEALER FOR REPAIR ON 7/11/2017 AND STILL AT DEALERSHIP TODAY (40 DAYS LATER) WITH NO KNOWN RESOLUTION.

JULY 2016 CHOSE 2016 BUICK ENVISION FOR FORWARD COLLISION ALERT AUTOMATIC BRAKING SYSTEM - APRIL 2017 GOT A LETTER FROM GM STATING "ENVISION CATALOG INADVERTENTLY STATED THAT FORWARD COLLISION ALERT AUTOMATICALLY ENGAGES THE VEHICLE BRAKES. IT DOES NOT ENGAGE YOUR BRAKES." WHEN WE CONTACTED THE CUSTOMER ASSISTANCE CENTER - FOUR PEOPLE LATER - WE WERE TOLD THAT GM WAS NOT PREPARED TO ADD THE FEATURE WE WERE LEAD TO BELIEVE WE HAD, WHICH WAS THE MAIN REASON WE CHOSE THIS VEHICLE IN THE FIRST PLACE. OUR GM CUSTOMER CASE NUMBER IS 299-450-8712 AND THE 4TH PERSON WE SPOKE WITH WAS KATRINA AT 1-866-790-5600 EXTENSION 5911824. [YES THE CAR IS 'SAFE' TO DRIVE BUT 'NO' IT DOES NOT HAVE THE ADDITIONAL SAFETY FEATURE AS PRESENTED. TRUTH IN ADVERTISING IS IMPORTANT. WE WOULD NOT HAVE SELECTED THIS VEHICLE LAST YEAR IF WE HAD KNOWN THE 'TRUTH' THEN.

2 HOURS AFTER SUNRISE OR 2 HOURS BEFORE SUNSET, IF DRIVING ON A SUNNY DAY AND DRIVE INTO TREE SHADOWS, BOTH THE INSTRUMENT PANEL AND THE INTELLILINK SYSTEM DISPLAYS GO COMPLETELY DARK. THIS IS WITH NO EXTERNAL LIGHTS ON (WHY SHOULD THEY BE ON A BRIGHT SUNNY MORNING OR EVENING?). RETURNING TO SUNLIT STRETCHES DO NOT MAKE THE PANELS GO BRIGHT AGAIN. YOU HAVE TO TURN OFF THE IGNITION AND RESTART THE CAR TO BRING THE PANELS BACK TO DAYLIGHT INTENSITY. YOU HAVE TO STARE AT THE DARK PANELS FOR 5 SECONDS TO SEE IF YOU CAN READ ANYTHING, WHICH YOU CANNOT, AND THIS IS MAKING FOR EYES-OFF-THE-ROAD-TIME VERY DANGEROUS. MADE A SERVICE APPOINTMENT 2/22, BUT ONLY THE SALESMAN AND SERVICE WRITER LOOKED AT CAR IN THE SERVICE LANE AND STATED NOTHING WRONG. THE CAR DID NOT ENTER THE SERVICE BAYS AT ALL, BUT ONLY 1 SERVICE REQUESTED SO FAR.THIS PROBLEM HAS HAPPENED 3 TIMES; 2/22, 4/16, AND 5/11/17. I SAW ON A BUICK ENVISION TROUBLE WEB PAGE WHERE 1 PERSON WITH SAME PROBLEM SAID THEY FOUND A SERVICE BULLE...