2025 Buick Encore GX Complaints

The vehicle has a safety-related defect involving the safety restraint system. A warning message/light appears indicating a malfunction affecting occupant protection. This defect raises concerns regarding proper airbag and restraint operation in the event of a crash. I presented the vehicle for warranty service, but the manufacturer refused to diagnose or repair the safety defect solely because the vehicle was not currently registered. The vehicle is otherwise under warranty. No accident has occurred yet, but continued operation with this defect poses an unreasonable risk to the driver and passengers. The defect has been observed multiple times and remains unresolved. I am reporting this issue to NHTSA to prevent potential injury or death before an accident occurs.

On the morning of 11/01/2025, the vehicle was in volved in a fire. The cause of the fire is uncertain so the insurance company is investigating it and asked I report it to the NHTSA.

The contact owns a 2025 Buick Encore GX. The contact stated while driving on several occasions at undisclosed speeds and attempting to depress icons on the infotainment system, the screen froze. The vehicle was taken to a dealer on five occasions where it was diagnosed that the infotainment system needed to be reprogramed, and the radio needed to be replaced. The contact was also notified by the mechanic that the infotainment system screen needed to be replaced but the part was on back order. The vehicle was repaired but the failure persisted. The manufacturer was notified of the failure. The failure mileage was 100.

I had just drove the car off the lot. On my way home there is this violent grip of the steering wheel pulling me into oncoming traffic. Then again to the right towards a telephone pole. During another casual drive, there was a loud clunk and another violent grip of the steering wheel to the left towards the double yellow line, my son was driving the car at the time. This has happened numerous times. I explained to the dealer that lane assist is suppose to keep you on the road not pull you off the road. There were no lights showing on the dash. Unfortunately this happens randomly so it did not happen when the car went in for service repair at Turner Buick. Turner Buick did not find the cause and did no repairs. If I leave lane assist turned off my car is fine however it is a brand new and its a feature I am not able to use. My car is available for inspection upon request. This is my first Buick and I am disappointed.