2020 Buick Encore GX Complaints

2020 Buick Encore GX; pulling out of a service station, my check engine light illuminated, and message on cluster stated: Engine Power Reduced. I loss throttle response for accelerating. Accelerator pedal was pushed to the floor and no acceleration. Vehicle entered limp mode. Drove 15 miles from service station to my home, in limp mode, unable to accelerate. Called a technician mechanic who check for Diagnostic Trouble Codes; DTC P0299 Turbocharge/Supercharge "A" Under boost condition; is Confirmed, Pending, and Permanent code. Loss of power to Power Train, unable to accelerate.

SHIFT INTO PARK WARNING WHEN CAR IS IN PARK

Powder Train When parking the car in garage, placed vehicle in park, then turned vehicle off, received a message on dash "SHIP TO PARK". The car was in park. Even thought the engine was off, it would now allow radio or lights to shut off util message goes off. Some times several minutes for it to go out. Taken it to the GM dealer ship was told shifter assembly needs replaced. I have learned their currently is a a class action suit for this issue at this time. My car was under warranty for 5 years and was still under the warranty when this happened to me. I don't feel I should have to pay $491.00 out of my pocket.

To Whom It May Concern, I am submitting a formal complaint regarding a recurring issue with my 2020 Buick Encore GX (VIN: [XXX] ) related to the “Shift to Park” defect, which is documented in GM’s Technical Service Bulletin 23-NA-119. My vehicle intermittently fails to recognize when it is in park, preventing me from turning off the engine and causing safety and usability concerns. Despite following GM’s recommended steps and scheduling an appointment through Buick Customer Care, I was charged $195 for a diagnostic fee and quoted $495 to replace the shifter assembly. The dealership confirmed the issue matched the bulletin, yet refused to offer goodwill coverage or reimbursement. This expense is a significant hardship. I am still making payments on this vehicle, which is barely five years old. I previously owned a Honda for 20 years without encountering issues like this. Unfortunately, this is not the first time I’ve faced a manufacturer-documented defect with no support. My previous...

The contact owns a 2020 Buick Encore GX. The contact stated that while driving at an undisclosed speed, the vehicle began to shake with abnormal sounds coming from the engine compartment. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed and it was determined that the turbocharger had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the dealer for further assistance. The approximate failure mileage was 51,220.