2020 Acura RDX Complaints

Came out of Drs office in parking lot. Sat down in drivers seat and started the car when I heard a pop and then looked back and the entire rear window shattered.

•What component or system failed or malfunctioned, and is it available for inspection upon request? REAR WINDOW SPONTANEOUSLY COMBUSTED AND CRACKED WHILE I WAS DRIVING. IT IS BEING REPAIRED ON SATURDAY BY SAFELITE PER MY HARTFORD INSURANCE •How was your safety or the safety of others put at risk? I COULD NOT SEE OUT OF MY REAR WINDOW, IT WAS ENTIRELY FRACTURED AND HAD A HOLE IN IT. IT ALSO SPILLED GLASS ON THE ROAD AND IN MY CAR. •Has the problem been reproduced or confirmed by a dealer or independent service center? YES, IT HAS PREVIOUSLY BEEN ACKNOWLEDGED BY ACURA/HONDA HOWEVER THEY DID NOT INCLUDE MY VIN NUMBER ON THE ISSUE, EVEN THOUGH IT WAS IN THE SAME CLASS OF ISSUES. •Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? YES, THROUGH MY INSURANCE CARRIER HARTFORD IT WAS BROUGHT TO SAFELITE WHERE THEY PUT ON A CRASH COVER BEFORE THEY REPLACE THE GLASS THIS SATURDAY. •Were there any warning lamps, messages or other sy...

My rear windshield shattered completely on its own shortly after I had gotten in the car, I was parked, luckily I had not even started driving yet. This is a major safety component that could have resulted in a dangerous situation if I had been driving the vehicle.

Rear glass broken 2 times: 1) 12/23/2022 2) 01/31/2026.

The rear window has shattered twice (2023, 2026). Both times, the vehicle has been parked in a lot with cameras. After reviewing the cameras no one was near the vehicle. After the first time, I became aware that this was an issue with my model. I contacted the manufacturer and they expressed that my year was not affected by the defect. It just happened again. I contacted the manufacturer again, they expressed, that in order for them to do anything a recall has to be put in place and to report it to you. In addition, I do not put on the rear defrost. I have been driving around with shards of glass in the rear door. Safelite has expressed, due to how the manufacturer built the door, they can not remove all the glass. Also, every time the door is lifted pieces of glass fall out.